Resident Services Specialist

Arch Amenities Group • St. Cloud, FL

3d • Onsite

About The Position

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive. Arch Amenities Group, the world's leading provider of wellness, fitness, and leisure services, is seeking a Welcome Center Associate to deliver exceptional service and provide community information to prospective homebuyers. Weekends required.

Requirements

• High school diploma or equivalent.
• 3+ year of customer service experience, ideally in hospitality, recreation or residential services.
• Strong written and verbal communication skills.
• Ability to multitask efficiently in a fast-paced environment.
• Professional demeanor and appearance.
• Creative mindset, especially in marketing and promotions.
• Basic computer and office equipment proficiency.
• Ability to remain calm and composed under pressure.

Responsibilities

• Greet residents and guests warmly, providing a welcoming and professional front desk experience.
• Greet guests, offer hospitality and create rapport with prospects, realtors, sales associates and residents.
• Deliver detailed community presentations to prospective home buyers, realtors and home builder representatives.
• Capture prospect profile and contact information and enter in database for instant communication to on-site builders/sales centers.
• Consistently keep up to date with local information, attractions, events, etc.
• Assist with various marketing efforts such as website updates, e-blasts and social media posts.
• Assist in the setup and execution of marketing and realtor events.
• Monitor facility cleanliness and inventory levels, restocking supplies as necessary.
• Report incidents or accidents promptly to management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED