Resident Services Specialist - Boden Maplewood Senior Living
About The Position
Boden Senior Living Maplewood, a Lifespark Senior Living community in Maplewood, Minnesota, is hiring a Resident Services Specialist to support residents in its apartment-style community providing Memory Care services. The specialist is the first point of contact for residents, families, and external providers who call, submit a web inquiry, or send a fax. They gather information about residents’ needs and help determine appropriate assisted living services, while building trusting, long-term relationships and maintaining knowledge of Lifespark’s service lines. The role coordinates with other departments to confirm payment can be accepted, gathers medical paperwork, follows up with physicians, hospitals, and transitional care units, and ensures caregiving and nursing teams have the information needed to serve residents. The posting lists a full-time morning schedule of 8 a.m. to 4 p.m., with a manager-on-duty rotation, and an hourly wage of $23 to $24.25. Candidates must provide proof of COVID-19 vaccination or submit exemption documentation in accordance with the CMS Vaccine Mandate.
Requirements
- Provide proof of COVID-19 vaccination or submit documentation for an exemption, in accordance with the CMS Vaccine Mandate.
- Strong phone skills and a customer-service focus.
- Sales awareness.
- Proficiency with technology and applications, including Microsoft Office, smartphones, calendaring, Wi-Fi, electronic medical records, internet browsing, and printers.
Nice To Haves
- One to two years of healthcare experience.
- Experience with referrals and/or intake.
- Proficiency with medical terminology.
- Knowledge of the market landscape, community resources, and payer sources.
Responsibilities
- Serve as the first point of contact for residents, families, and external providers making inquiries by phone, web, or fax.
- Gather a comprehensive account of residents’ needs to help determine appropriate assisted living services.
- Build long-term, trusting relationships with residents and external providers.
- Maintain knowledge of Lifespark service lines to help residents receive appropriate services promptly.
- Coordinate across departments to ensure resident payment can be accepted.
- Gather necessary medical paperwork and follow up with physicians, hospitals, and transitional care units.
- Ensure caregiving and nursing teams receive enough information to serve residents in the assisted living setting.
Benefits
- Annual reviews and raises.
- Experience-based wage placement.
- Paid time off.
- Extended sick time.
- Paid holidays.
- Medical, dental, and vision benefits.
- Supplemental benefits for part-time employees and above.
- 401(k) or 403(b).
- Referral bonuses.
- Tuition reimbursement and nursing loan forgiveness.
- Flexible scheduling.
- Career paths to other positions within the company.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
