Resident Services Program Coordinator

Inquilinos Boricuas En Accion • Boston, MA

8d • Onsite

About The Position

Established in 1968, IBA - Inquilinos Boricuas en Acción is a dynamic community development corporation in Boston's South End. IBA's mission is to empower and engage individuals and families to improve their lives through high-quality affordable housing, education, and arts programs. This position is for you if you: Want to be part of a mission-driven organization serving the evolving needs of Boston's Puerto Rican and Latino-identified community. Are comfortable in a dynamic , fast-paced environment. Are service oriented, willing to go the extra mile. Enjoy working with youth, elderly and families. Can prioritize competing interests, juggle multiple priorities and meet deadlines. Are a collaborative team member and an effective Communicator. Enjoy coordinating events.

Requirements

• Bachelor's degree required
• Spanish - English bilingual language skills required
• Strong administrative, organizational skills and attention to details
• Ability to work autonomously and in a team setting.
• Effective working with others to reach common goals.
• Ability to convey complex ideas though brief simple materials
• Computer literacy with knowledge of spreadsheet and date base software
• Good moral character, mature judgment and strong sense of responsibility and dedication
• Highly positive and enthusiastic style; capable of motivating others.

Nice To Haves

• Master's in social work (children, Youth & Families or Geriatrics) preferred
• 1 - 3 years case management experience with families or geriatric populations, preferred
• Experience working in community-based settings, knowledge/ prior relationship with South End/ Lower Roxbury neighborhood, preferred.
• Experience working in an urban community with diverse populations preferred
• Experience working with outreach and coordination of events.
• Customer service oriented

Responsibilities

• Acts as a liaison between residents and the property management company.
• Plans and participates in property management meetings.
• Works in collaboration with IBA programs and other community providers to coordinate services and promote continuity of services.
• Assesses the needs of residents at intake and creates service plans that include internal and external resources.
• Provides case management to residents, making referrals to appropriate programs and agencies.
• Meets with new residents within the first month of move-in for orientation to programs, services, and the community.
• Promotes programs that enhance residents' quality of life and help build a healthy community.
• Develops, plans, and coordinates educational, health services, and recreational programs, services, trainings, and activities for resident participation.
• Prepares a newsletter and calendar to inform residents of ongoing and special in-house activities and to encourage their participation.
• Enhances residents' ability to uphold lease obligations, such as paying rent on time and taking proper care of their unit, ensuring program support and/or intervention through community resource coordination.
• Provides advocacy, translation, and interpreting services to residents as needed.
• Supports families impacted by violence and trauma.
• Conducts outreach to build trusting relationships with residents and community stakeholders, promoting knowledge of services and activities that benefit residents.
• Maintains a consortium of providers that can bring services to residents.
• Fosters partnerships with other community organizations in support of wellness and safety.
• In collaboration with the Resident Services Director, develops work plans, objectives, and targets.
• Maintains monthly and annual data regarding client participation, outputs, outcomes, etc.
• Participates fully in organizing annual agency events, including Three Kings Day, Membership Drive, Board Election, Festival Betances, annual meeting, and other community-related events.
• Carries out ad hoc duties as needed to ensure IBA maintains its effectiveness

Benefits

• comprehensive health, dental and vision insurance
• HRA provided by the company ($9,450 or $18,900 based on single and family coverage)
• 403b plan with annual employer contribution
• generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level