Resident Services Manager: Housing Manager

Saint Paul Public Housing Agency • Saint Paul, MN

4d • $45 - $53 • Onsite

About The Position

The St. Paul Public Housing Agency (PHA) is seeking a Resident Services Manager to join their innovative and creative team. The PHA has been serving the community for over 45 years, providing affordable, quality housing for low-income families and individuals. The mission of the PHA is to help families and individuals with low incomes achieve greater stability and self-reliance by providing safe, affordable, quality housing and links to community services. This role is responsible for supervising other supervisors and for managing and coordinating activities related to resident and participant eligibility and program administration in public housing. The Resident Services Manager will supervise Assistant Housing Managers, Human Service Coordinators, and administrative support staff, and will be responsible for maintaining and managing the day-to-day operations of assigned buildings and developments.

Requirements

• Knowledge of property management practices
• Knowledge of HUD rules and regulations
• Knowledge of laws governing rental property and tenants’ rights
• Knowledge of various community organizations and support services
• Knowledge of project planning techniques
• Knowledge of public administration principles
• Knowledge of federal and state law regarding reasonable accommodations of disabilities and EEO requirements
• Knowledge of cultural differences
• Skill in supervising and evaluating staff
• Skill in managing and enforcing lease agreements
• Skill in providing customer service to a wide variety of residents
• Skill in resolving problems/negotiating solutions
• Skill in dispute resolution
• Skill in responding to emergencies
• Skill in working with community groups and maintaining effective public relations
• Skill in using a variety of office equipment including copiers, fax machines, and calculators
• Skill in using computers and related software applications
• Skill in preparing and giving reports and making presentations to groups
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction
• Valid Driver’s License/Vehicle

Nice To Haves

• Relevant graduate degree
• Public Housing Manager Certification
• The ability to pass and receive certification on the Multifamily Rent Calculation and Multifamily Housing Specialist certification within a year of hire
• 4 years of relevant experience
• Demonstrated experience working with ethnically, culturally and economically diverse populations
• Some supervisory or lead worker experience

Responsibilities

• Supervises professional, technical and/or administrative staff by assigning, monitoring and evaluating work; providing direction, coaching and advice; establishing goals; making hiring, disciplinary action work plans and termination recommendations; determining training needs; ensuring Housing Agency and HUD policies and procedures are understood and enforced; and, maximizing teamwork to meet PHA goals and objectives.
• Performs lease enforcement duties to include: assuring that new residents are oriented to PHA lease and obligations, have knowledge of services available, participate working with diverse resident populations; modifying procedures in response to changing need; monitoring lease compliance in all areas, notifying residents of lease violations and possible consequences, assuring that files are fully documented to support actions and referrals to assist residents to avoid terminations, determining when lease termination action is necessary and preparing lease termination notices, submitting notices for legal review, conducting and writing up informal settlement conferences, working with legal staff to prepare grievance and court hearings, and testifying at hearings and in court for the PHA.
• Performs property management duties in PHA-owned properties to maximize occupancy rates and resident satisfaction, and to control expenses to the extent possible to include: performing building, grounds and unit inspections and necessary follow-up actions with residents to ensure they maintain property, preparing damage reports, scheduling repairs, initiating resident transfers, completing and managing occupancy transfer waiting list, preparing purchase requests, approving purchases and payments, recommending capital improvements, responding to building and community emergencies. Assures that the work unit provides appropriate customer service and marketing of vacant units. Makes appropriate referrals to human services staff to assist residents in meeting human service needs and resolving crises.
• Provides problem-solving and conflict resolution with staff, individual residents and resident groups, service providers, community organizations and other city departments. Works with Resident Councils to share relevant information and respond to concerns.
• Markets resident self-sufficiency initiatives such as employment programs and other specially funded initiatives. Coordinates with resident initiatives work unit to provide space and facilitate resident use of programs.
• Maximizes PHA operating income through collection efforts and appropriate implementation of HUD regulations regarding rent and other charges. This includes monitoring staff actions to complete interim and ACO/AR rent redeterminations in a timely manner, documenting all rent termination actions and efforts to resolve them, assessing appropriate charges other than rent and conducting grievance hearings regarding charges, negotiating appropriate repayment agreements with residents, and providing information and initial collection efforts for residents vacating owing money to the PHA.
• Coordinate and work with other divisions within Resident Services and all other PHA departments to achieve PHA goals and PHAS/REAC standards including communicating information to and from resident councils, monitoring staff procedures to enter work orders into the PHA system, participating in interdepartmental work groups, and developing meaningful resident input processes in large renovation programs.
• Completes all required statistics and reports accurately and on schedule to maintain an accurate data base reflecting program operations such as gathering data and preparing a variety of records and reports related to areas to include property inspection, accident reports, transfer needs, property damage reports, and termination reports.
• Where applicable, manages Community Center or common areas of hi-rises in a manner that maintains high standards of property upkeep and safety and maximizes use of space to best serve residents.
• Work with agencies, organizations, neighborhood groups, advocates and community issues outside of the PHA including: representing the PHA at meetings, providing information on PHA policies and services, negotiating solutions to problems, assessing and reporting changing resident needs for services, and evaluating existing services to residents for resident participation and satisfaction.
• Addresses staff and resident safety and security issues, recommends safety alternatives to work environment and training needs of staff.
• Must abide by all Board approved policies, policies prohibiting discrimination and harassment, executive communications, administrative procedures, and safety procedures established by the PHA.
• Must travel to various PHA sites and other locations that are required by the nature of the work.
• Performs other duties of a similar nature or level.

Benefits

• Paid vacation and sick leave
• Eleven paid designated holidays
• Two paid floating holidays
• Health and dental insurance coverage
• Employer pension contribution equal to 7% of employee's salary (employee contributes 5%)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager