Resident Services Manager

Join our SQuad•San Marcos, TX

9d•Onsite

About The Position

In partnership with the AM/GM and the rest of the on-site management team, you will lead the property customer service, renewal, and marketing program and oversee the financial management operations according to the standards outlined by Student Quarters.

Requirements

A minimum of one year of property management experience is required.
Must be able to pass a background check.
Must have reliable transportation.
Must be able to read and write in English fluently.
Must dress professionally and have a neat appearance.
Required to possess excellent verbal and written communication skills.
Must be able to work any of the seven days of the week and overtime hours when requested.
Ability to perform intermediate mathematical functions.
Ability to understand and perform all on-site software functions.

Nice To Haves

A working knowledge of Entrata Software is highly preferred.
High school diploma or equivalent highly preferred.
A college degree or extensive experience in property management preferred.
Intermediate knowledge of Microsoft and google platforms.
Create relationships.
NAA or lease auditing experience.
Experience effectively managing a properties curb appeal.

Responsibilities

Build and maintain strong relationships with current residents, future residents, guarantors, visitors, Squad members, and the local community.
Promote resident retention by providing excellent customer service to all prospects, residents, and guarantors.
Encourage lease renewals through proactive communication and personalized attention via text, emails, and other outreach methods.
Help plan, assist, and execute all move-out and move-in related events.
Run point on all activity related to roommate matching concerns, transfer requests, and re-let leases.
Oversee the property review platform, all scores, and overall performance.
Adhere to all SQ Standards.
Perform additional and/or various tasks as needed or as directed by the direct supervisor.
Act as the primary point of contact for residents, addressing inquiries, concerns, and feedback promptly and professionally.
Coordinate with the General Manager to identify and implement solutions to resident concerns.
Physically walk and inspect the community on a regular basis, including model units, vacant apartments, and associated tasks with upcoming property inspections.
Contribute to the general upkeep and cleaning of the office, common areas, model, and tour path. This includes monitoring opening and closing checklists.
Document and follow up on service requests from residents.
Assist the General Manager in achieving the highest possible net operating income by implementing effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments.
Monitor the timely receipts and reconciliations of rent collections per SQ collection standards and landlord/resident-governed statutes.
Process rent payments, late payments, eviction notices, and return check memos.
Audit and communicate with the General Manager regarding the accuracy of invoices received and appropriately enter invoices per company accounting standards.
Provide accounting support to the General Manager.
Ensure all property and legal documents are received, current, and accurately verified before processing new vendor requests.
Serve as the primary point of contact for all accounts receivable and accounts payable inquiries.
Collaborate in leasing productions for property, including leasing administration, marketing activities, and maintaining product knowledge of community and competitors to maximize rental income and budgeted occupancy.
Assist the planning, preparation, and implementation of resident events, renewal parties, and property competitions as approved by the General Manager.
Accurately prepare and have a thorough knowledge of all lease-related paperwork.
Maintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessary.
Audit all lease files as needed to ensure adherence to standards.
Work directly with other managers to prepare aggressively achievable site budgets that meet or exceed the goals of the owner/investor.