Resident Services Manager

RAM Partners, LLC • Lewisville, TX

8d • $26 - $28 • Onsite

About The Position

RAM Partners, LLC, is a full-service real estate management company that manages more than 80,000 apartments throughout the United States. We specialize in multi-family community management for a variety of third-party owners. We are a service-oriented, hands-on company. Our brick and mortar are our people. Hebron 121 Station is looking for an experienced Resident Services Manager to support the resident services office. This position will work directly with the Property Manager to support the Resident Services office and activities.

Requirements

• High School Diploma or equivalent, college degree is a plus
• Valid Driver’s License is required
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel)
• Previous experience with multi-family industry software and systems
• Able to multitask and meet deadlines in a timely manner
• Willing to work flexible schedule including weekends
• Legal authorization to work in the United States

Responsibilities

• Generate interest about your community’s unique features and benefits – and highlight what sets it apart from other properties
• Communicate professionally and address all resident concerns
• Issue lease violations and assist Property Manager with resolutions
• Complete resident move-out statements and monthly write offs
• Conduct preparations for lease renewals and resident transfers
• Prepare and maintain resident log for concerns and services provided
• Serve as a resource for residents and provide appropriate community resources
• Build lasting relationships to retain and gain residents
• Use attention to detail skills to perform required office administrative tasks
• Coordinate fun activities for residents

Benefits

• Competitive compensation which includes bonuses outlined by the property's commission structure.
• 15 days of paid time off per year (prorated based on your start date)
• 9 paid holidays and 1 floating holiday per year
• Medical, dental and vision insurance
• 401k with employer match
• Company paid life insurance
• Company paid short term and long-term disability after 1 year of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED