Resident Services Manager - Seniors Living

S&R Group of Companies • Kitchener, ON

2d

About The Position

Make a difference in the lives of your community! In this role you will have the chance to engage with our Residents and create a welcoming atmosphere for new and current Residents. Use administrative and sales skills to manage the office and provide tours or engaging conversations with Residents interested in moving in.

Requirements

• Persuasive Marketing and Sales experience required
• Post Secondary Education with a diploma in Office Administration
• Excellent interpersonal, communication and organizational skills
• Familiarity/ability to understand the Retirement Home Act and Residential Tenancies Act
• Extensive computer literacy skills including Word, Excel and Outlook
• Ability to maintain records, prepare contracts and complete billing
• Demonstrated ability to effectively manage time-sensitive tasks
• Pro-active approach and able to work with minimal supervision
• Ability to work under pressure in busy, fast-paced environment

Nice To Haves

• Experience in an Office and or a Care Home setting an asset

Responsibilities

• Reception and office duties for the “Seniors Living” home
• Conduct sales-effective “Tours” of the SL home with walk-in’s and booked appointments
• Prioritize appointments and proactively and positively resolve conflicts as they arise
• Maintain office operations by ordering supplies, processing invoices, track attendance, process payroll and post scheduled hours including seniority lists
• Responds to phone and email inquiries – providing general information and referring inquiries to the appropriate source.
• Other duties and responsibilities as assigned or required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree