Resident Services Manager

Centricity•Milledgeville, GA

2d•Onsite

About The Position

The Resident Services Manager is responsible for leasing apartments, retaining residents, marketing the property, and handling administrative and financial responsibilities for the property. The RSM will also work in conjunction with the Director of Hospitality to create customer service initiatives to provide quality service expectations for the customer. This position is responsible for overseeing the property in the absence of the Community Manager, and is designed to prepare individuals for a position as a Community Manager. A Resident Services Manager will be asked to assume greater responsibilities upon absorbing and applying knowledge of all aspects of property management as well as displaying maturity and good judgment. The Resident Services Manager serves as the individual responsible for the property in the absence of the Community Director and serves as a role model to peers.

Requirements

Four years prior experience in property management or in a related industry.
Basic understanding of Landlord/Tenant laws and application, familiarity with GAA Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.
Computer software experience to include MS Word, MS Excel, Google Suite, and Entrata.
Basic typing skills and knowledge of computers.
Use of the company’s payroll system is required.
Valid driver’s license and current automobile insurance is required.
Position requires individuals to furnish their own reliable transportation.

Nice To Haves

College degree preferred.
Prior HRIS experience a plus.
CPM®, ARM® designation preferred.
Ability to earn future designations as required by Industry standards.

Responsibilities

Perform all tasks related to renting apartment homes including: Generating traffic, Responding to telephone and internet inquiries, Greeting prospective residents, Touring prospective residents throughout the property, Qualifying prospects, Closing the sale by obtaining a rental application and a deposit.
Visually inspect entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness.
Process rental applications, obtain required documents, schedule move-ins and prepare all lease file documents.
Maintain lease files per policy and procedure.
Accurately record traffic from all sources daily.
Convert minimum of 30% total traffic to leases.
Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
Follows the Company’s procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.
Ensure success of marketing efforts by tracking traffic, reviewing ads, and developing potential marketing leads.
Pick trash up, operate trash compactor when necessary and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to resident ready standards.
Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.
Coordinate, set up, attend and clean up after resident functions (food, tables, display areas, etc.).
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
Reviews monthly financial reports and supporting data with Community Director.
Calculate daily rent, pro-rata charges, late fees, and percentages (multiplication, division, addition and subtraction skills necessary).
Helps train and develop leasing staff and acts as a liaison between all departments and the Property Manager.
Acts as Property Manager in the Property Manager’s absence.
Conducts assigned analysis and property reports.
Looks for trends and makes recommendations for improvement.
Assists in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property performance, and responding to owner requests as needed.
Implementing and maintaining Hospitality Initiatives as requested.
Additional duties as assigned.