Resident Services Manager
About The Position
We are presently accepting resumes for a full-time Resident Services Manager for one of our apartment communities in Daytona. This is an excellent opportunity to join a growing and dynamic company with a broad future and a promote-from-within company culture. We are seeking polished, engaging and energetic leaders with management experience and a commitment to apply their very best in a high-energy, upscale environment that rewards your efforts. Through training, coaching and continued, education we develop our community managers to become the best in the industry! The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Service team members are the face of the property and promote a sense of community. The Resident Services Manager will work directly with property managers and property team members to ensure the highest quality experience possible for the residents.
Requirements
- Management experience
- Understand the needs of the resident population and property in which they live.
- Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistency.
- Flexibility and ability to manage a complex workload in varied work environments
- Strong interpersonal, communication, organization, writing and computer skills
Responsibilities
- Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention.
- Acquire a broad knowledge of the community and the surrounding area.
- Prepare and maintain log of resident issues and services provided.
- Assist residents with resolution of lease violations under the direct supervision of the Property Manager.
- Prepare and deliver move in and renewal gifts.
- Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property.
- Coordinate all resident events. Minimum of one event per month.
- Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution.
- Manage Kingsley platform and address any resident concerns within 24 hours.
- Greet, tour and lease to prospects as well as respond to any leads that come in.
Benefits
- Competitive salary
- Generous commission structure
- Full medical and dental benefits
- Paid holidays
- Vacation time
- Continued training
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
