Resident Services Manager

GMH Associates•College Station, TX

About The Position

The Resident Service’s Manager reports to the General Manager with their primary responsibilities including supporting the efficient operation of the property, collecting and posting of rent and much of the property accounting, outstanding customer service, and the ability to step in and run the property in the General Manager’s absence.

Requirements

Bachelor degree strongly preferred, high school diploma required
2 years’ experience in various positions in a residential rental community or hospitality industry is preferred
Proven proficiency in areas of property management operations and leadership
Strong financial, organizational, analytical and decision-making skills
Strong internet, Microsoft Office, word processing and spreadsheet skills
Basic knowledge of Social Media and online presence
Must have excellent communication and people skills, and a passion to serve

Responsibilities

Have a strong knowledge of the resident database, accounts receivable, and accounts payable
Develop and maintain productive relationships with vendors and contractors
Ensure timely payments of invoices & delinquency policies are followed
Participate in the daily operations of the property
Collect all rent, post rent, take action on delinquent rent
Assist in the posting and paying of invoices as necessary
Assist with leasing activities and lease execution, resident retention events and endeavors
Assist in Maintenance follow-ups
Thorough knowledge of office applications and company policies
Assist in resolution of resident conflicts