Resident Services Manager - The Stacks

Greystar Management Services•Colette, DC

2d•Onsite

About The Position

This role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.

Requirements

The hourly range for the position is $28.00 - $30.00

Responsibilities

Attend and actively contribute to all marketing meetings to align programming and communications
Manage monthly resident event calendar
Achieves the community’s resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.
Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents.
Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed.
Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily.
Reviews nightly reports and follows up on incident reports and lease violations as necessary.
Oversee, support, and mentor the concierge team to ensure service excellence
Build, maintain, and strengthen community partnerships with local businesses and organizations
Assists with coordinating vendors and resident communication during emergency maintenance situations.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off.
All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Benefits offered for full-time employees.