Resident Services Manager

Avenue5 Residential, LLC•Seattle, WA

3d•$32 - $34

About The Position

The Resident Services Manager creates and delivers an exceptional resident experience by overseeing resident services, hospitality, communication, and service coordination within the community. The role combines concierge-level hospitality with operational support for the property management team, ensuring residents receive prompt service, clear communication, and a welcoming environment throughout their living experience. As the primary liaison between residents, leasing, and maintenance teams, the Resident Services Manager ensures requests, communications, and resident needs are handled professionally and urgently. The position blends responsibilities traditionally associated with assistant property manager and concierge roles, with an emphasis on resident experience, retention, and service excellence. The position is with Avenue5 at The Modern. The listed pay is $32 to $34 per hour plus bonuses. The schedule is Monday through Thursday, 7:00 a.m. to 6:00 p.m., four ten-hour shifts per week. The work environment is typically found in an office building.

Requirements

High school diploma required.
At least 2 years of experience in property management, hospitality, concierge, or customer service.
Exceptional hospitality and customer service skills.
Strong interpersonal and communication abilities.
Conflict resolution and problem-solving skills.
Strong organizational and time management skills.
Ability to prioritize in a fast-paced environment.
Proficiency in Microsoft Office programs, including Outlook, Word, and Excel.
Ability to complete and successfully pass Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other assigned courses.
Ability to work a regular schedule that may require work outside regular hours, on weekends, and on non-traditional holidays.
Ability to lift, push, and pull up to 25 pounds.
Ability to observe and detect signs of emergencies through visual and/or auditory cues.
Ability to remain stationary, move around, reach, and position oneself as needed for extended periods.
Ability to communicate and exchange ideas, convey detailed or important instructions accurately, and perceive sounds at normal speaking levels.
Visual ability including color, depth perception, and field vision.
Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.
Ability to tolerate stressful situations and work under minimal to moderate supervision.

Nice To Haves

Associate or bachelor's degree.
Experience with property management software such as Yardi or Entrata.

Responsibilities

Serve as the primary resident services contact for residents, guests, vendors, and prospective residents, providing a hospitality-driven experience and prompt, personalized service.
Greet residents and guests and assist with questions, requests, and community services.
Address and resolve resident concerns professionally and urgently, escalating unresolved service concerns to the Property Manager as needed.
Build resident relationships to support renewal conversion and long-term retention.
Monitor upcoming lease expirations, collaborate with leasing teams on renewals, conduct resident check-ins and satisfaction follow-ups, and support initiatives to improve renewal conversion and satisfaction.
Coordinate with maintenance to ensure timely completion of resident work orders, track requests, provide residents with status updates, and follow up within 24 hours after completion to confirm satisfaction.
Plan and coordinate resident events, lifestyle programming, vendor partnerships, resident appreciation events, social programming, amenity activations, and community partnerships.
Develop and distribute resident newsletters, event announcements, amenity updates, and community notices, maintaining clear and consistent communication channels.
Oversee front desk and resident service operations, including package handling and deliveries.
Coordinate move-ins, move-outs, and elevator scheduling where applicable.
Maintain organized and welcoming resident service areas and ensure hospitality amenities are stocked and maintained.
Assist the Property Manager with daily operational needs and partner with leasing to support the guest experience.
Conduct community inspections for cleanliness, safety, and service standards, and identify and communicate maintenance or safety concerns.
Support performance goals measured through resident satisfaction, renewal conversion, work order follow-up, and community engagement.
Perform other duties as assigned.