Resident Services Manager

SENIOR HOUSING OPTIONS INC.•Denver, CO

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About The Position

The Resident Services Coordinator coordinates residents’ day-to-day needs under the oversight of the Facility Administrator, in accordance with applicable federal, state, and local regulations. The role works to ensure residents receive a high degree of personal care and quality of life, and exercises independent judgment regarding resident care and staff management. The coordinator supervises the care team, supports medication administration and resident assessments, monitors care quality and safety, coordinates with residents’ families and healthcare providers, and helps maintain a safe and sanitary facility. The role may cover shifts, work beyond normal hours, weekends, and holidays, and may be called outside normal hours to respond to emergencies or unusual situations. The coordinator may also temporarily assume the Administrator role when needed.

Requirements

High school diploma or equivalent.
At least two years of work experience as a Wellness Coordinator or Resident Services Coordinator in a healthcare environment.
At least two years of current work experience as a Colorado QMAP (Qualified Medication Administration Person).
Current Colorado QMAP certification.
Prior supervisory experience in healthcare.
Valid Colorado driver’s license.
At least 21 years of age.
Current flu shot.
Current CPR.
TB requirement is listed, but no details are provided.
Ability to read, write, speak, and understand English.
Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook; intermediate computer and typing skills.
Independent judgment and decision-making ability.
Leadership skills and the ability to get work done through others.
Ability to foster an inclusive, collaborative, respectful culture and encourage open communication and high performance.
Strong project-management, organizational, interpersonal, and communication skills, including handling difficult or stressful situations.
Customer-service focus, attention to detail, urgency, and effective problem-solving.
Sensitivity to residents’ concerns and commitment to treating people fairly.
Friendly, positive, tactful, patient, and ethical demeanor, including when dealing with difficult or upset residents.
Respect for privacy and ability to maintain confidentiality of resident-care information.
Self-directed, proactive, and able to solve problems independently.
Ability to motivate staff and create a positive work environment.
Interest in community involvement, resident interaction, and public representation of the organization.
Ability to lift up to 30 pounds comfortably and to use ladders and step stools.
Ability to perform activities that may involve repetitive movements, climbing, crawling, crouching, pulling, and pushing.
Ability to work beyond normal hours, weekends, and holidays, and respond to off-hours emergencies or unusual situations.
May be exposed to infectious waste, diseases, and conditions, including HIV and Hepatitis B viruses.

Nice To Haves

Experience working with an elderly population.
Bilingual ability.

Responsibilities

Ensure resident care quality and safety are the top priority.
Manage and supervise the care team, setting expectations, monitoring performance, coaching staff, and addressing concerns or conflicts.
Enforce company policies through timely corrective action and progressive discipline, documenting actions according to company standards.
Orient and supervise training for new QMAPs and/or PCPs.
Remain aware of residents’ medical appointments and transportation needs.
Temporarily assume the Administrator role when needed.
Participate in the facility’s quality management program.
Promptly report building or resident problems to the Administrator.
Assist with facility marketing as directed by the Administrator.
Ensure adequate staffing for each shift, arrange substitute staff, and cover shifts when required.
Develop and assign work for the care team and follow up on outcomes before the end of each shift.
Ensure residents’ rights are upheld and respected.
Observe staff performance in infection control and safety, and provide coaching or counseling as needed.
Supervise and evaluate resident care to ensure staff follow direct-care procedures, care plans, licensed-provider orders, and best practices.
Evaluate room cleanliness, resident condition, and safety, and implement appropriate interventions.
Communicate with physicians, diagnostic services, hospitals, and families as needed.
Monitor and reorder medications to fulfill licensed-provider orders.
Complete incident reports in Alis.
Administer and document medications accurately and promptly, including taking required or appropriate vital signs before administration.
Review medication administration records for accuracy and conduct intermittent assessments of medication-administration tasks and staff.
Complete resident evaluations at admission, annually, and when a resident’s condition changes.
Maintain a safe and sanitary environment and follow safety, fire, infection-control, and universal-precaution procedures.
Attend or facilitate departmental and staff meetings.
Supervise QMAP staff to ensure medication-administration policies are followed.
Monitor safe equipment handling and use, and report replacement-equipment needs to the Administrator.
Stock and clean medication storage containers and keep the medication room clean and orderly.
Perform other duties assigned by the Administrator.