Resident Services Manager - Tradition 777

Landmark Properties•Baton Rouge, LA

About The Position

The Resident Services Manager assists the Community Manager with the property’s daily operations and management, with particular focus on accounts receivable and resident services. The role prioritizes residents’ needs, requests, and follow-up while maintaining professionalism and courtesy. The position has no direct reports and reports to the Community Manager. Responsibilities span financial management, customer service, leasing and marketing support, general administration, personnel, facilities, and risk control. The manager oversees rent and other income collection, deposits and resident accounts; supports financial reporting and accounts payable; communicates with residents and community partners; assists with staff development and supervision; and helps coordinate maintenance, inspections, safety procedures, and emergency response.

Requirements

High school diploma required.
Strong financial, organizational, analytical, and decision-making skills.
Strong internet, word-processing, and spreadsheet skills.
Excellent communication, management, and people skills.

Nice To Haves

Bachelor’s degree strongly preferred.
Two years of experience in various positions in a residential rental community preferred.
Student housing experience strongly preferred.
Entrata experience preferred.

Responsibilities

Oversee timely collection of rental and miscellaneous income from current and former residents.
Make daily bank deposits by check scanner or manual deposit and ensure deposit and account-entry accuracy.
Manage resident accounts and monitor delinquencies.
Prepare balance-due and credit memos, delinquency reports, and recaps of collection efforts.
Process evictions, negotiate payment plans for former resident balances, and work with the collection agency on former balances.
Assist the Community Manager with month-end pre-close, financial reporting, and accounts payable.
Understand and exceed the needs and expectations of residents, prospective residents, clients, and vendors.
Communicate with residents, parents, and university personnel.
Contribute to the monthly newsletter and resident communications.
Promote a positive community for residents and associates and encourage participation in events and activities.
Assist with mediation and resolution of resident conflicts while encouraging respect for individual differences.
Develop and maintain resident-retention programs.
Assist with leasing and marketing as needed.
Protect the confidentiality of client, resident, and company information.
Help coordinate and attend staff meetings and special or emergency meetings.
Follow Landmark Properties policies and procedures and Fair Housing laws.
Maintain a clean and professional work environment.
Assist with corporate projects and the property’s daily operations as requested.
Assist with staff development and supervision.
Assist the Community Manager in creating and implementing a successful turn plan.
Ensure staff use the Facilities module in Entrata to track, close, and follow up on service requests.
Walk the property regularly to identify and address maintenance issues.
Assist the Community Manager and maintenance team with quarterly unit inspections and follow-up on maintenance issues.
Initiate billing and collection of charges for damages found during quarterly inspections.
Understand, communicate, and enforce community safety, emergency, and fire-evacuation procedures, including emergency response and referral services.
Document and address resident behavior that violates the law or community lease agreement.
Identify and report safety and security risks to the Community Manager.
Prepare and submit incident reports when the Community Manager is absent.
Assist the Community Manager with emergency situations in conjunction with the corporate team.