Resident Services Coordinator - Riata

Olympus Property•Austin, TX

About The Position

The Resident Services Coordinator supports an exceptional resident experience by overseeing a variety of service-focused responsibilities, including resident satisfaction initiatives, package management, guest suite coordination, and lease renewals. This role serves as a welcoming presence within the community, consistently providing professional, friendly service to residents and guests. Your Purpose & General Responsibilities: Embody the Olympus Property Core Values: Customer Care Teamwork Trust Family Fun

Requirements

Minimum of two years of customer service experience.
Strong commitment to delivering exceptional service while maintaining a professional appearance.
Excellent verbal and written communication skills.
Outstanding interpersonal skills and the ability to collaborate effectively within a team environment.
Strong organizational and time management abilities.
Ability to stand for extended periods (up to eight hours) and work evenings and weekends as needed.

Nice To Haves

At least two years of experience in multi-family housing or hospitality preferred.

Responsibilities

Deliver outstanding customer service to residents, prospective residents, and visitors.
Address resident questions, concerns, and complaints promptly and professionally.
Connect residents with appropriate resources and community services.
Provide personalized concierge-style assistance, such as coordinating transportation, recommending local attractions, arranging restaurant reservations, and offering community insights.
Collaborate with the Resident Services Manager to develop ideas that enhance resident satisfaction and engagement.
Manage guest suite reservations and ensure accommodations are prepared and ready for visitors.
Oversee the full lease renewal process and prepare monthly renewal status reports for the Resident Services Manager.
Maintain compliance with Fair Housing regulations in all interactions.
Proactively engage with residents throughout their lease terms and coordinate renewal efforts for each expiring lease.
Maintain dependable attendance and punctuality.