Resident Services Manager - Riata

Olympus Property•Austin, TX

About The Position

The Resident Services Manager oversees all initiatives related to resident care, engagement, and retention within the community. This leadership role is responsible for guiding and supporting the Resident Services team to deliver exceptional service and maintain high levels of resident satisfaction. The position plays a key role in fostering a positive living experience and ensuring consistent compliance with company standards.

Requirements

Bachelor’s degree in business, sales, or a related field, or an equivalent combination of education and relevant experience.
Two or more years of experience in multi-family leasing or at least two years of B2B sales experience preferred.
Strong customer service orientation with excellent interpersonal skills.
Exceptional written and verbal communication abilities.
Demonstrated marketing knowledge and skills.

Nice To Haves

Proficiency in Microsoft Office Suite preferred.

Responsibilities

Address resident questions, complaints, and concerns promptly and professionally.
Cultivate and maintain a welcoming, professional environment in the office and all public areas.
Oversee the accuracy and organization of resident lease files and electronic records, including generating necessary reports.
Provide leadership and support to Resident Services Coordinators to ensure outstanding customer service and adherence to Fair Housing guidelines.
Ensure all service requests are properly entered, monitored, and completed within appropriate timeframes.
Greet current and prospective residents and assist with inquiries as needed.
Collaborate with the Community Manager to develop and implement strategies that enhance resident satisfaction and retention.
Oversee the reservation and check-out process for guest suites to ensure proper coordination.
Maintain regular communication with residents throughout their lease terms and manage the renewal process for each expiring lease.
Ensure compliance with Fair Housing standards in all resident interactions.
Maintain reliable attendance and punctuality.