Resident Services Manager - Riata

Olympus Property•Austin, TX

21h

About The Position

National Apartment Association's Top Employer of 2023 - 2024 - 2025 The Olympus Property Difference Compassion plays a part in everything we do, in every interaction, at every level. Kind acts for our residents. Respect for our employees. Courtesy for our partners. We pride ourselves on being #OlympusProud, and to us, culture is everything. Each of our team members contributes to continued success and is dedicated to ensuring we surpass every expectation so that we can commit to providing opportunities for growth, rewards, and recognition. The Resident Services Coordinator is responsible for leading and directing all activities related to the care and retention of current residents. This position leads and motivates the Resident Services staff members to provide service to residents and maintain a high level of resident satisfaction.

Requirements

Available Full-time, Monday – Friday from 9 AM – 6 PM (hours may vary slightly)
Strong working knowledge of MS Office Suite to include MS Excel required
Must have superior interpersonal skills; ability to get along with diverse personalities; tactful; mature, flexible
2+ years property management industry experience required
Must demonstrate ability to successfully work on a team
Must be able to clearly communicate both orally and in writing
Exceptional customer service and interpersonal skills
Strong marketing skills

Responsibilities

Lead and motivate the Resident Services team members
Professionally greet residents with a friendly demeanor while consistently maintain professional relationships with guests
Collaboratively work with renewal and leadership team on executing renewal processes
Resolve resident concerns and coordinate resolutions with members of the leadership team
Positively maintain resident satisfaction through Olympus' core values and a service-first mentality
Handle resident packages and distribute as-needed
Maintain and update resident lease files and computer records for the community, including a generation of reports
Support Resident Services Coordinators in providing customer care to residents
Ensure all resident work orders are entered, tracked, and completed in a timely manner
Brainstorm, collaborate, and share ideas for improving resident satisfaction with the Business Manager
Ensure that guest suites are reserved and checked out appropriately
Follow up with residents throughout their lease terms to ensure satisfaction and coordinate the renewal process for each lease
Follow Fair Housing Standards in all matters when working with all guests, vendors, and residents
Regular attendance and punctuality