Resident Services Coordinator
About The Position
Primarily responsible for providing personalized customer service at an on-site community by assisting with all resident needs, being the first point of contact for resident's requests and/or concerns, facilitate various services to enhance the lifestyle of the residents. Partners with Community Manager to effectively manage the front reception area and other onsite amenities. Responsible for being the primary point of contact for the community through managing all phone calls, resident emails, greeting visitors, providing community information, and assisting residents. Display a professional, dynamic, and customer-focused personality by networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines. Diagnose, clarify or provide solutions and/or resources. Advance service levels for residents by obtaining and evaluating resident’s observations and opinions; create, innovate, and implement policies and performance methods. Reserve and oversee use for amenities, facilitate venue events, aid residents with event planning, make vendor recommendations based on event goals and coordinate additional valet and security services as needed. Research and manage delivery of news articles, events, and communications on the website, create and post residential communications as needed around the facility and/or at the front desk. Inspect common areas for cleanliness and safety concerns Assist Community Manager with architectural submittal process. Maintains strict adherence to community and company deadlines. Track petty cash and record payments Other related duties as directed.
Requirements
- Excellent communication skills, both verbal and written.
- Ability to multitask while staying focused and detail-oriented.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization skills.
- Proficiency in computer programs and database systems, including Microsoft Office, internet, and e-mail systems.
- Ability to interact and work positively and effectively with residents and staff at all levels.
Responsibilities
- Provide personalized customer service to residents, assisting with all needs.
- Serve as the first point of contact for resident requests and concerns.
- Facilitate services to enhance resident lifestyle.
- Manage the front reception area and onsite amenities in partnership with the Community Manager.
- Handle all phone calls and resident emails.
- Greet visitors and provide community information.
- Network and foster relationships to provide exclusive assistance and services.
- Ensure adherence to residential policies, regulations, and guidelines.
- Diagnose, clarify, or provide solutions and resources for residents.
- Obtain and evaluate resident observations and opinions to advance service levels.
- Create, innovate, and implement policies and performance methods.
- Reserve and oversee the use of amenities.
- Facilitate venue events and aid residents with event planning.
- Make vendor recommendations and coordinate valet and security services as needed.
- Manage delivery of news articles, events, and communications on the website.
- Create and post residential communications.
- Inspect common areas for cleanliness and safety concerns.
- Assist Community Manager with the architectural submittal process.
- Maintain strict adherence to community and company deadlines.
- Track petty cash and record payments.
- Perform other related duties as directed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
