Resident Services Coordinator - Hilldale Garden

Greystar Management Services•San Mateo, CA

1d•Onsite

About The Position

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents. The Resident Services Coordinator coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders. Develops and publishes property newsletter, which includes planned events, resident services, and advertisements. Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards. Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games. Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed. Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Requirements

Ability to stand, walk, and/or sit for extended periods of time.
Ability to bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
Ability to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
Ability to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

Nice To Haves

Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Responsibilities

Coordinates all resident functions and activities including orienting residents to the property.
Assists with utility set-up and deliverance of packages and package claim reminders.
Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests.
Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees.
Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed.
Prepares weekly maintenance report to verify resident requests are being completed.
Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off.
All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Your birthday off after 1 year of service!
Additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.