Resident Services Coordinator

THE GALMAN GROUP • Jenkintown, PA

9h • Onsite

About The Position

The Resident Service Coordinator serves as the first point of contact for residents, prospects, and visitors while supporting day-to-day leasing and administrative functions. This role plays a key part in delivering exceptional customer service, maintaining a welcoming lobby environment, and assisting the leasing team with touring, follow-ups, and resident relations.

Requirements

• Ability to utilize AMSI property management software to create, track, and follow up on resident work orders, ensuring timely communication with the maintenance team and appropriate updates to residents.
• Ability to manage guest card activity within On-Site systems, including entering prospect information, scheduling appointments, and maintaining accurate records.

Responsibilities

• Serve as the first point of contact for residents, prospects, and visitors.
• Support day-to-day leasing and administrative functions.
• Deliver exceptional customer service.
• Maintain a welcoming lobby environment.
• Assist the leasing team with touring, follow-ups, and resident relations.
• Greet residents, prospects, vendors, and guests in a professional and welcoming manner.
• Answer and direct phone calls, emails, and general inquiries.
• Maintain a clean, organized, and presentable lobby and common areas.
• Manage packages, deliveries, and resident notifications.
• Assist with resident requests, questions, and service follow-ups.
• Enforce community policies courteously and professionally when needed.
• Assist with move-in and move-out coordination, including welcome packets and keys.
• Communicate effectively with the leasing and maintenance teams to ensure a seamless resident experience.
• Plan, schedule, and support on-site resident events and trips, including creating event flyers, assisting with setup and breakdown, coordinating with vendors or internal teams, and promoting events to enhance resident engagement and satisfaction.
• Conduct apartment tours for prospective residents as needed, particularly during peak leasing periods.
• Independently manage tours and prospect interactions when leasing staff are unavailable.
• Work alone every Saturday providing tours and prospect support.
• Answer basic leasing questions regarding pricing, availability, amenities, and application procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees