Resident Services Coordinator II - Mosaico

Mercy Housing•Burien, WA

2d•$29 - $32•Onsite

About The Position

The Resident Services Coordinator II helps residents thrive by leading on-site programs, tracking outcomes, and connecting residents with resources that support stability and success. The role identifies barriers, creates pathways to services, and develops partnerships with community organizations to bring programs, support, and visibility to the property. As an ambassador for Mercy Housing, the coordinator represents the organization’s mission and may provide direct resident support when needed, collaborating with teammates to promote resident stability. This is an on-site position.

Requirements

High school diploma or equivalent.
Two years of experience in community development, social services, or a related field.
Ability to collaborate in a team environment while respecting others’ perspectives and contributions.
Strong verbal, writing, and listening skills.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Ability to maintain confidentiality and obtain appropriate releases of information as necessary.
Ability to work with people experiencing mental health, disability, substance abuse, legal, and financial issues.

Nice To Haves

Two years of experience working with individuals with mental health issues.
Two years of experience working with senior and developmentally disabled populations.
Bachelor’s degree in a related field.
Experience conducting community assessments, applying conflict management principles, and organizing community groups, events, or programs.
Experience supervising staff.

Responsibilities

Collect required data for designated program components and enter it accurately and promptly in the Mercy Housing database.
Maintain reporting requirements established by funding and government agencies.
Regularly evaluate outcomes of programs and services as required.
Develop an understanding of residents through needs assessments, community meetings, and other methods to connect them with appropriate services and resources and offer opportunities to contribute to their community.
Participate in or lead activities within Mercy Housing and with partner agencies to build professional capacity and strengthen working relationships.
Perform other duties as assigned.

Benefits

Early close Fridays, with three paid hours off each Friday.
Early close before a holiday, with three paid hours.
Several healthcare plans to choose from, dental plans including orthodontia coverage and a free basic option, and vision coverage.
Fifteen days of earned PTO in the first year, 12 company holidays, and two floating holidays.
Paid time off between Christmas Day and New Year's Day.
Paid time off to volunteer.
Paid parental and caregiver leave.
Employer-paid life insurance.
403(b) with employer match.
Free Employee Assistance Plan.
Pet insurance options.