Resident Services Coordinator II - Natalie Gubb Commons I & II

Mercy Housing•San Francisco, CA

About The Position

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country. The successful Resident Services Coordinator II will facilitate and implement core programs as delegated by the program model. Collect and record data to measure program outcomes. Identify human and community service needs of residents. Candidate must have knowledge of: youth education and enrichment, group facilitation for youth and adults, complexities of homelessness, trauma, mental health, substance use. Ability to utilize person-centered approaches, trauma-informed best practices, de-escalation. Must be able to lead and implement community engagement strategies. Experience working with families and youth is preferred.

Requirements

High School Diploma or equivalent.
Two (2) years of experience in community development, social services, or related field.
Knowledge of youth education and enrichment.
Knowledge of group facilitation for youth and adults.
Knowledge of complexities of homelessness, trauma, mental health, substance use.
Ability to utilize person-centered approaches.
Ability to utilize trauma-informed best practices.
Ability to de-escalate.
Must be able to lead and implement community engagement strategies.
Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
Demonstrate a high level of verbal, writing, and listening skills.
Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
Maintain confidentiality and to obtain appropriate release of information as necessary.
Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Nice To Haves

Experience working with families and youth is preferred.
Two (2) years experience working with individuals with mental health issues.
Two (2) years working with senior and developmentally disabled populations.
Bachelor’s Degree in a related field.
Experience conducting community assessments.
Experience applying the principles of conflict management.
Experience organizing community groups, events, or programs.
Experience supervising staff.

Responsibilities

Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way.
Maintain all reporting requirements set by funding and/or government agencies.
Evaluate outcomes of programs and services delivered on a regular basis as required.
Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.

Benefits

Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
15 days of earned PTO your first year
12 company holidays + 2 floating holidays.
403b + match
Early close Fridays (3 paid hours each Friday)
Early close prior to a holiday (3 paid hours)
Paid Time off between Christmas and New Year's Holiday
Paid Volunteer Time
Paid Parental Leave and Care Giver Leave
Paid Life Insurance
Free Employee Assistance Plan
Free Basic Dental
Pet Insurance options