Resident Services Coordinator I

Orlando Neighborhood Improvement Corporation, Inc.•Orlando, FL

21h•Onsite

About The Position

Orlando Neighborhood Improvement Corporation (ONIC) seeks a dedicated and hands-on individual to serve as its Resident Services Coordinator 1. The ideal candidate will have experience with community engagement, facilitating activities like community meetings, game nights, arts & crafts gatherings, and food distribution, along with a proven track record in coordinating supportive services, fostering partnerships, and empowering residents to thrive. The role requires a compassionate, organized and proactive individual who can build trust with residents, connect households to critical resources, and support a safe and inclusive community environment. ONIC believes in building and maintaining affordable communities with enhanced services in Central Florida.

Requirements

Associates degree (AS) from an accredited college in Human Services, Social Work, or related field.
Minimum two (2) years of resident services experience.
Ability to pass level II background check fingerprinting.
Proficiency with Microsoft Office, especially Excel, Word, & Publisher.
Excellent communication skills and ability to engage with others in a collaborative environment.
Current driver’s license and proof of motor vehicle liability insurance are required.

Responsibilities

Recruit and actively work to retain resident participation in programs and events.
Communicate policies, procedures and guidelines to program participants.
Provide residents with information and referrals to access community resources.
Document outcomes in compliance with organizational policies and procedures.
Prepare track service delivery metrics and reports.