Resident Services Coordinator II - Vista Alegre

Mercy Housing•Glendale, AZ

1d•Onsite

About The Position

At Mercy Housing, we’re working to change how low-income housing is built and supported, helping people and families live better lives. The Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. This is an on-site position. Vista Alegre is an affordable housing community for seniors in Glendale, AZ. The ideal candidate will be English/Spanish bilingual and have social services experience.

Requirements

High School Diploma or equivalent.
Two (2) years of experience in community development, social services, or related field.
Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
Demonstrate a high level of verbal, writing, and listening skills.
Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
Maintain confidentiality and to obtain appropriate release of information as necessary.
Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Nice To Haves

English/Spanish bilingual
Two (2) years experience working with individuals with mental health issues.
Two (2) years working with senior and developmentally disabled populations.
Bachelor’s Degree in a related field.
Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.

Responsibilities

Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way.
Maintain all reporting requirements set by funding and/or government agencies.
Evaluate outcomes of programs and services delivered on a regular basis as required.
Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
Other duties as assigned.