2nd Shift Resident Services Associate / Housekeeper

RL Communities • Aurora, CO

14h • $21 - $22

About The Position

The Resident Services Associate / Housekeeper is a hands-on, resident-facing role serving as the welcoming first point of contact for residents, families, guests, and callers. The associate works at the front desk while also providing support wherever needed throughout the community. The position combines customer service, administrative duties, resident assistance, safety monitoring, valet parking, and housekeeping tasks. The stated schedule is Thursday through Monday, 3:00 p.m. to 11:30 p.m.

Requirements

• Be at least 21 years old.
• Have a valid driver’s license and clean driving record, and be able to valet park vehicles safely.
• Be able to work Thursday through Monday, 3:00 p.m. to 11:30 p.m.
• Have a high school diploma or GED.
• Have strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
• Have previous customer service experience, a professional appearance, and excellent communication and interpersonal skills.
• Be adaptable and flexible with shifting priorities and willing to assist in various areas.
• Be team-oriented, proactive, attentive to detail, and reliable in completing tasks accurately and on time.
• Have intermediate proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Be able to communicate effectively in English with residents, guests, and staff.
• Meet local alcohol service requirements and obtain food handler permits within two weeks of hire.

Nice To Haves

• Knowledge of the local community.

Responsibilities

• Provide valet parking for residents and visitors.
• Greet residents, families, visitors, and vendors; answer calls; provide outstanding customer service; and anticipate needs.
• Respond promptly to emergencies, monitor resident call systems, and contact emergency services when necessary.
• Oversee building safety systems, including fire alarms; follow emergency procedures and assist residents during fires or severe weather.
• Schedule transportation, maintain accurate records, coordinate guest suite reservations, and ensure suites meet RLC standards.
• Assist with room service requests, dining room coverage during peak times, event setup, and responsible alcohol service.
• Maintain cleanliness in common areas and secure the building by locking and unlocking exterior doors at designated times.
• Welcome new residents and guide them through orientation.
• Manage office supplies, resident documents, and menus, and perform clerical duties as assigned.

Benefits

• Competitive compensation and benefits.
• Access to pay at any time.
• $341 benefit stipend per pay period to apply toward health, dental, and vision coverage; life insurance; short- and long-term disability; HSA, FSA, and LSA; accident and hospital indemnity; and legal and identity theft protection.
• Paid time off.
• 401(k) with employer match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED