Resident Services Assistant

Albuquerque Housing Authority•Albuquerque, NM

16h•Onsite

About The Position

The largest housing authority in the State of New Mexico is looking for an energetic, conscientious and detail oriented individual who enjoys making a difference, being part of a team and takes pride in their career to work in our fast paced office. Under the direction of the Deputy Director, the Resident Services Assistant is responsible for handling and processing inquiries at the front desk according Albuquerque Housing Authority (AHA) practices and procedures. The Resident Services Assistant utilizes a client centered approach while ensuring that documents submitted to the front office are reviewed for completeness, tracked, logged, and routed to the appropriate staff while also maintaining the lobby area with up-to-date outreach and informational materials. The Resident Services Assistant will also actively support Section 8 and Public Housing staff to implement efficient quality application, intake, and recertification processes in accordance with Housing and Urban Development (HUD) regulations, AHA policies, and best practices in support of AHA community outreach and service coordination efforts.

Requirements

High school diploma or GED
Two (2) years of progressively responsible customer service experience
Ability to read and write English in order to understand and interpret written procedures and federal documents.
Ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from vendors, contractors, supervisors, co-workers, residents, and city/county agencies.

Nice To Haves

2 years' experience working with low-income vulnerable populations
Bi-lingual (English/Spanish)

Responsibilities

Handling and processing inquiries at the front desk according to Albuquerque Housing Authority (AHA) practices and procedures.
Utilizing a client-centered approach while ensuring that documents submitted to the front office are reviewed for completeness, tracked, logged, and routed to the appropriate staff.
Maintaining the lobby area with up-to-date outreach and informational materials.
Actively supporting Section 8 and Public Housing staff to implement efficient quality application, intake, and recertification processes in accordance with Housing and Urban Development (HUD) regulations, AHA policies, and best practices in support of AHA community outreach and service coordination efforts.