Resident Services Assistant

Homes For Good • Eugene, OR

5d • $22 - $30 • Onsite

About The Position

Homes for Good Housing Agency is a high performing public housing authority located in Eugene Oregon, servicing all of Lane County. The Agency’s primary work is to help low-income Lane County residents access and maintain affordable housing. Homes for Good is passionate about providing employees opportunities to maximize career growth while experiencing the personal satisfaction of working for a mission driven organization. At Homes for Good, employees are supported and empowered by a collaborative culture that shapes how we work together with the common goal of providing essential housing services throughout Lane County. Our Supportive Housing Division provides housing and supportive services directly to the people who need it most. Our cross-functional team provides exceptional customer service while supporting our residents in achieving stability and success. The Supportive Housing Division consists of the Property Management, Permanent Supportive Housing, Resident Services and Maintenance departments. Our combined programs help over 900 households increase stability, access to opportunity, and success in housing. The Resident Services Assistant supports Homes for Good’s mission by working as a part of a cross-functional housing team by supporting, interacting and communicating with a resident population who may have special needs including mental or physical disability and/or substance abuse issues. This position answers and responds to resident concerns and questions and works closely with building and security staff to ensure resident and community safety. The Resident Services Assistant differs from the Resident Services Specialist, which has additional responsibilities to provide programmatic support to residents to increase self-sufficiency and/or support the ability to age in place. Our PSH communities provide permanent homes to formerly homeless individuals utilizing a “Housing First” model. This position performs a variety of duties related to the case management of PSH applicants and residents and the services related to the functioning of this PSH Program. Housing First is an approach to quickly and successfully connect individuals experiencing homelessness to permanent housing without exclusive screening criteria and barriers to entry, such as sobriety, treatment or service participation requirements.

Requirements

• One year of social services, crisis response, first responder, property management and/or customer service professional or volunteer experience, ideally in a social service setting.
• Equivalent to the completion of a high school diploma.
• Communicate effectively with various audiences, both orally and in writing.
• Understand, explain, and enforce Homes for Good’s policy and property rules to ensure successful residency and a safe community.
• Identify community resources available to low-income residents.
• Become familiar with Oregon landlord/tenant law and pertinent Federal, State, and local laws, codes and regulations.
• Effectively deal with emergency situations.
• Remain calm under pressure.
• Self-reflect, recognizing signs of trauma exposure and communicating needs for support to supervisor.
• Operate a wide variety of office equipment, including computers and supporting internet, research, word processing and spreadsheet applications.
• Establish and maintain effective working relationships with residents, staff, community partners and other stakeholders.
• Work effectively with a diverse population of residents.

Nice To Haves

• Knowledge and experience in housing program eligibility rules, regulations, and guidelines.
• Principles and practices of customer service best practice and problem solving.
• Challenges, opportunities, and concerns of marginalized communities and/or people with disabilities and/or access needs.
• Best practices in crisis de-escalation and trauma informed care/service delivery.
• Some familiarity with operations, services, and activities of a building maintenance program.
• Modern office procedures, methods and equipment including computers and supporting internet, research, word processing and spreadsheet applications.
• Exemplify traits that reflect Homes for Good’s culture including customer service orientation, cultural sensitivity, trust, and collaboration.
• Candidates who are bilingual in English and Spanish are preferred.

Responsibilities

• Act as customer service representative for assigned community; answering phone calls and welcoming visitors and walk-in guests.
• Support, interact and communicate with a resident population who may have special needs including mental or physical disabilities and/or substance abuse issues. Answers and responds to resident concerns and questions regarding safety, disturbances on site, noise or unauthorized guests or other issues impacting residents or the community.
• Work closely with supervisor and security staff to ensure resident and community safety. Routinely assesses building interiors, exteriors and perimeters and maintains shift and security logs and/or visitor check-in/out logs as needed.
• Checks rooms for cleanliness and readiness; coordinates vacate cleaning with maintenance team.
• Assists residents with dwelling access, responding to access requests due to lock outs.
• Respond to building system emergencies such as fire or emergency alarms, elevator and/or automatic door malfunctions, water leaks etc. Report emergency maintenance problems to maintenance staff.
• Perform light housekeeping duties for common areas, such as wiping down surfaces, removing garbage, and tidying common areas as needed.
• Print and distribute community flyers, notices, newsletters, forms and other information.
• Assist with program paperwork and updating participant information in tracking systems.
• Assist residents with maintenance service requests and work orders.
• Provides clerical and administrative support.
• Able to work evenings or weekends as needed.
• Perform related duties and assigned.

Benefits

• Paid health, dental and vision insurance for you and your family after one month of employment
• Life insurance
• 12% contribution of your monthly salary into a retirement account after 6 months of employment
• Generous paid time off (PTO) program starting at 20.67 hours per month
• Paid family leave
• Flexible scheduling options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED