Resident Services Assistant

Aliceville Manor Nursing Home•Tuscaloosa, AL

2d•Onsite

About The Position

Aliceville Manor Nursing Home is seeking a Resident Services Assistant to support the Resident Services Coordinator and help residents and families navigate admissions, appointments, and discharge planning. The role involves organizing important information and serving as a welcoming, helpful point of contact for residents and families.

Requirements

Organized and compassionate; enjoys helping residents and families through important transitions.
Candidates may be subject to a background check, including criminal history, employment and education verification, and reference checks.
Candidates receiving a conditional offer may be required to undergo drug screening.

Nice To Haves

Experience as a Certified Nursing Assistant (CNA) is preferred but not required.

Responsibilities

Assist the Resident Services Coordinator with admission paperwork and gather required information from residents and families.
Help complete and document social services assessments and follow up throughout residents’ stays.
Support discharge planning by coordinating paperwork, services, resources, and communication with residents and families.
Schedule and manage resident appointments, communicate appointment details, and coordinate transportation as needed.
Work with nurses, therapists, and other team members to address resident needs and support smooth care transitions.
Participate in care conferences and follow up on resident and family questions or concerns.
Maintain accurate, timely documentation in accordance with facility policies and applicable requirements.
Advocate for residents’ rights, preferences, and dignity.
Keep the Resident Services Coordinator informed about upcoming appointments, discharge needs, incomplete paperwork, and concerns requiring follow-up.