Resident Service Specialist - Property Management - 14 North

UDR Careers • Peabody, MA

13d • Onsite

About The Position

UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team at 14 North, our exclusive apartment community (387 homes) located in Peabody, MA. This role is for someone who thrives on crafting an amazing customer experience and providing satisfying solutions to customers, acting as a "Care Hero" to save the customer's day. As a Resident Service Specialist, you will ensure our residents are provided a seamless move-in experience and an enhanced lifestyle during their residency.

Requirements

• Multi-family and/or hospitality operations experience
• Experience working in an office setting
• Customer service experience
• High school or equivalent required

Nice To Haves

• Associate degree in business administration or equivalent, is preferred

Responsibilities

• Ensure each new resident has a move-in orientation conducted by appointment.
• Contact new residents within seven days of move-in to ensure they are satisfied and to report any issues.
• Scan all required move-in documents into OneSite.
• Oversee Pending Tasks.
• Guide walk-in traffic and minimize the wait time.
• Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director.
• Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.
• Organize incoming packages systematically and distribute as needed.
• Utilize CRM to effectively manage resident relations, service requests and resident communications.
• Walk through the move-in ready apartment to ensure they meet standards prior to orientation.
• Walk through all amenities daily to ensure they are stocked and in good condition.
• Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed.
• Follow-up with the service team until resolved.
• Provide superior customer service to internal and external customers.
• Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.
• Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
• Complete market summary and comp reports as directed.
• Comply with all Company policies and procedures related to employment.
• Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
• Perform Resident Service Manager duties in the absence of the Resident Service Manager.
• Perform other duties as assigned or as necessary.

Benefits

• Ongoing education opportunities
• Apartment rental discount
• Company matched 401(k)
• Vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year)
• Company observed holidays
• Discounts to live in our best-in-class communities
• Tuition reimbursement
• Company sponsored events
• Community service days
• Annual President's Club held in Las Vegas
• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED