Resident Service Specialist - Inwood West - $1500 Sign-On Bonus

UDR - Opening Doors to your future•Woburn, MA

13d•$27 - $30•Onsite

About The Position

UDR is hiring a Resident Service Specialist for Inwood West, an apartment community with 446 homes in Woburn, Massachusetts. The role coordinates responses to resident service issues, tracks and follows up on move-in satisfaction, maintains customer service standards, and handles administrative functions related to residents, move-in coordination, Onesite, concierge-style service, and resident activities. The position provides coordination to ensure high-quality resident service. The role reports to the Community Director, Senior Community Director, or Resident Services Manager and has no supervisory responsibilities. Duties include arranging new-resident move-in orientations and following up within seven days; scanning required documents into Onesite and overseeing pending tasks; handling resident communications, packages, and walk-in traffic; using the CRM to manage resident relations and service requests; and inspecting move-in-ready apartments, amenities, and reported problem areas. The specialist also provides back-up coverage by greeting visitors, answering inquiries and calls, assisting prospects with property information and tours, preparing reports and correspondence, completing market and comp reports, and performing Resident Service Manager duties when that manager is absent. Other duties may be assigned. The position requires compliance with company policies and a commitment to UDR values. Pay is $27–$30 per hour. A $1,500 sign-on bonus is offered, payable after 90 days of employment. UDR states that it provides equal employment opportunities and is committed to a diverse workforce and an inclusive work environment with equitable access and opportunity for associates.

Requirements

High school diploma or equivalent.
At least two years of office experience.
Valid driver’s license that must be maintained, unless otherwise noted.

Nice To Haves

Associate degree in business administration or equivalent.
At least two years of experience in residential properties, rental operations, hotel operations, or related business operations.

Responsibilities

Coordinate responses to resident service issues, track move-in satisfaction, and follow up on resident concerns.
Arrange a move-in orientation appointment for each new resident and contact new residents within seven days of move-in to assess satisfaction and report issues.
Scan required move-in documents into Onesite and oversee pending tasks.
Guide walk-in traffic and minimize wait times; address walk-in resident concerns with the Resident Service Manager and/or Community Director.
Check and respond to voicemails, texts, emails, and other resident and community communications within established time guidelines.
Organize and distribute incoming packages as needed.
Work with the Business Manager, Centralized Admin, Centralized Sales, and Renewal teams to support leasing and renewal goals.
Use the CRM to manage resident relations, service requests, and communications.
Inspect move-in-ready apartments before orientations and walk amenities daily to ensure they are stocked and in good condition.
Inspect areas where residents report problems and follow up with the service team until deficiencies are resolved.
Provide customer service to internal and external customers.
Provide back-up coverage by showing the property to prospects, greeting visitors, answering inquiries and phone calls, and setting up self-guided tours when needed.
Prepare reports, memos, letters, resident correspondence, and other documents using relevant office software at the direction of the Resident Services Manager or Community Director.
Complete market summary and comp reports as directed.
Perform Resident Service Manager duties in that manager’s absence.
Comply with company policies and procedures and uphold UDR values.
Perform other duties as assigned or necessary.