Resident Service Specialist - Elk River Senior Living
About The Position
Elk River Senior Living, a Lifespark Senior Living Community, is looking for a Resident Service Specialist to join our growing team! At Elk River Senior Living, we're redefining senior living in Little Canada, MN. We help seniors Age Magnificently in our gorgeous, apartment style community providing Assisted Living, Independent Living, and Memory Care services. Join our team today! Our Resident Service Specialists become family and impact the lives of our residents who live in a Lifespark Senior Living Community. Our Resident Service Specialist is the first person Lifespark residents, families, and external providers engage with when they call, submit a web inquiry, or send a fax. Upon phone contact, you will gather a whole-picture story of the resident to best determine which assisted living services are most appropriate for their unique needs. Establishing long-term and trusting relationships with residents and external providers is paramount. Demonstrating deep knowledge of all Lifespark services lines is required to ensure the resident receives the right services as quickly as possible. Processing these inquiries and converting them accordingly requires the following: working across departments to ensure resident payment can be accepted, gathering necessary medical paperwork, following up with physicians, hospitals, TCU’s, and ensuring the caregiving/nursing teams have enough information to successfully serve the resident in the Assisted Living setting.
Requirements
- Compassionate towards others.
- Passionate about enriching the lives of others.
- Proficiency with medical terminology.
- Knowledge of market landscape, community resources, payer sources.
- Strong phone skills.
- Customer Service Focus.
- Sales awareness.
- Proficient with technology and technological applications: Microsoft Office, Smart Phone, Calendaring, Wi-Fi, EMR, Internet Browsing, Printer.
Nice To Haves
- Minimum of 1-2 years of experience in healthcare.
- Experience with referral and/or intake.
- Proficiency with medical terminology.
- Knowledge of market landscape, community resources, payer sources.
- Strong phone skills.
- Customer Service Focus.
- Sales awareness.
- Proficient with technology and technological applications: Microsoft Office, Smart Phone, Calendaring, Wi-Fi, EMR, Internet Browsing, Printer.
Responsibilities
- Gather a whole-picture story of the resident to best determine which assisted living services are most appropriate for their unique needs.
- Establish long-term and trusting relationships with residents and external providers.
- Demonstrate deep knowledge of all Lifespark services lines.
- Work across departments to ensure resident payment can be accepted.
- Gather necessary medical paperwork.
- Follow up with physicians, hospitals, and TCU’s.
- Ensure the caregiving/nursing teams have enough information to successfully serve the resident in the Assisted Living setting.
Benefits
- Annual reviews with wage increases
- Paid time off & paid holidays
- Medical, dental, vision benefits
- 401K + company match
- Employee Referral bonuses
- Tuition reimbursement and nursing loan forgiveness
- Flexible scheduling
- Career development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
