Resident Service Specialist -- Luxury Apartment Community -- $1,000 Sign-On Bonus

UDR Careers•Framingham, MA

1d•Onsite

About The Position

UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team at our luxury apartment community located in Framingham, MA. This role is ideal for someone who thrives on crafting an amazing customer experience and providing satisfying solutions to customers, acting as a "Care Hero" to save the customer's day. As a Resident Service Specialist, you will ensure our residents have a seamless move-in experience and an enhanced lifestyle during their residency.

Requirements

Multi-family and/or hospitality operations experience
Experience working in an office setting
Customer service experience
High school or equivalent required

Nice To Haves

Associate degree in business administration or equivalent, is preferred

Responsibilities

Ensure each new resident has a move-in orientation conducted by appointment.
Contact new residents within seven days of move-in to ensure satisfaction and report any issues.
Scan all required move-in documents into OneSite.
Oversee Pending Tasks.
Guide walk-in traffic and minimize wait times.
Handle walk-in resident concerns with the Resident Service Manager and/or Community Director.
Ensure all voicemails, texts, emails, and other resident and community communications are checked and responded to within established time guidelines.
Organize incoming packages systematically and distribute as needed.
Utilize CRM to effectively manage resident relations, service requests, and resident communications.
Walk through move-in ready apartments to ensure they meet standards prior to orientation.
Walk through all amenities daily to ensure they are stocked and in good condition.
Walk problematic areas raised by residents on the day they are reported to ensure deficiencies are addressed.
Follow-up with the service team until issues are resolved.
Provide superior customer service to internal and external customers.
Receive and greet visitors to the community and answer prospect, resident, and customer inquiries as well as phone calls.
Research and prepare reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
Complete market summary and comp reports as directed.
Comply with all Company policies and procedures related to employment.
Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
Perform Resident Service Manager duties in the absence of the Resident Service Manager.
Perform other duties as assigned or as necessary.