Community Director -- Luxury Apartment Community -- $2,500 Sign-On Bonus!

UDR Careers • Framingham, MA

1d • Onsite

About The Position

UDR, Inc. and its affiliated companies are seeking a Community Director to lead a team at a luxury apartment community in Framingham, Massachusetts. The Community Director oversees day-to-day community operations, asset quality, resident service, financial administration, personnel, vendor relationships, and administrative and marketing activities. The role works closely with the Business Manager, Service Manager, centralized teams, and other property staff to support resident satisfaction, occupancy, renewals, and operational performance.

The Community Director maintains the community’s presentation and readiness, responds to resident and guest needs, oversees customer survey follow-up and maintenance escalation, and supports accounting functions including purchase-card reconciliation. The position leads, hires, trains, and develops staff; manages vendor and IT-related needs; and administers leases, resident communications, community events, policies, records, keys, packages, and emergency procedures. The role also addresses community issues and complaints, supports legal proceedings as needed, and promotes a productive, informed, and engaged team while complying with company policies and living UDR’s values.

UDR offers ongoing education and career-development opportunities. The stated salary range is $85,000–$100,000 per year, based on experience, with eligibility for a 20% annual bonus based on personal and company performance. A $2,500 sign-on bonus is paid in full on the first pay cycle following successful completion of 90 days of continuous employment.

Requirements

• At least two years of management or supervisory experience.
• In lieu of a degree, equivalent experience in residential properties, marketing and website development, or related business operations is required.
• A minimum of 2–5 years of property-management experience in onsite office operations, leasing, administration, and customer service is preferred.
• Experience in special events, marketing, and website management is preferred.

Nice To Haves

• Bachelor’s degree in business, a related field, or equivalent is preferred.
• Experience in customer-service positions in hotel properties, rental operations, or a related upscale service business is preferred.
• Property-management experience in onsite office operations, leasing, administration, customer service, special events, marketing, and website management is preferred.

Responsibilities

• Walk the community daily, open and close showing units, and ensure offices, restrooms, amenities, parking areas, and showing units meet quality, cleanliness, and presentation standards; monitor smart-lock battery upkeep.
• Refresh community signage and prepare and distribute collateral to support occupancy and community image.
• Respond professionally and promptly to resident and guest questions and implement strategies to improve customer service.
• Launch self-guided tours or conduct guided tours, and provide information about short-term rentals, corporate housing, and guest suites.
• Conduct move-in orientations and support renewal conversations with existing residents.
• Oversee the customer survey program, promptly follow up after service requests, gather feedback by phone, and ensure maintenance matters are resolved or escalated and followed through.
• Work with the Business Manager on financial responsibilities and reconcile the community purchase card.
• Lead team huddles; hire, train, and develop staff; monitor performance; address performance problems and staff concerns; and approve time records and time-off requests.
• Train district property staff as requested by designated leaders.
• Manage vendor keys, source vendors, maintain community telecom and computer equipment, and partner with IT to troubleshoot and test systems.
• Prepare and deliver resident and community communications, including legal notifications; manage move-in documentation and issue keys, fobs, remotes, and parking permits and assignments.
• Review, administer, and sign leases as required; enforce policies and procedures; and maintain lease and other community records in accordance with legal requirements and company policies.
• Plan and manage community events and maintain the community website, social media campaigns, outreach marketing, and visibility on platforms such as PeerSpace and Craigslist.
• Maintain acceptable NPS scores and facilitate the Reputation Management Process; use Sugar CRM to manage resident relations, service requests, and communications.
• Manage Smart Rent, package and parcel operations, key processes, office supplies, and refreshments.
• Investigate and address community and resident issues, disturbances, complaints, and crime-related inquiries; dispatch patrol services and complete risk-management incident reports as needed.
• Represent the organization with the Business Manager at court appearances involving non-payment or other legal action, small claims, and UD hearings as required.
• Develop and maintain emergency action procedures for the properties.
• Work with Centralized Admin, Centralized Sales, and Renewal teams to meet leasing and renewal goals.
• Promote a productive, motivated, informed, inspired, engaged, and goal-oriented team; comply with employment policies and procedures and UDR values; perform other duties as assigned or needed.

Benefits

• Company-matched 401(k) plan.
• Up to 10 vacation days, 6 sick days, 4 personal days, 2 floating holidays, and company-observed paid holidays.
• Housing discounts at company communities.
• Tuition reimbursement.
• Company-sponsored volunteer and community-service days.
• Company events and annual President’s Club recognition.
• Ongoing education and career-development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager