Maintenance Manager -- Luxury Apartment Community -- $2,500 Sign-On Bonus!

UDR Careers • Framingham, MA

1d • Onsite

About The Position

UDR, Inc. and its affiliated companies are seeking a Maintenance Manager for a luxury apartment community in Framingham, Massachusetts. The role manages resident service and maintenance requests, maintenance operations, budgets, preventative maintenance, contractors, and the service team. The Maintenance Manager supports the safety, appearance, and efficient operation of the community while providing high-quality service to residents and other customers.

The position includes leading and developing service associates; overseeing work orders, emergency repairs, apartment turns, inspections, vendors, equipment, inventory, utilities, amenities, and compliance records; and ensuring the community meets company standards and applicable safety and legal requirements. The manager is expected to provide superior customer service, follow company policies, and demonstrate UDR’s values.

The role offers an hourly range of $40.00–$45.00, based on experience, potential for a 10% annual bonus based on personal and company performance, and a $2,500 sign-on bonus paid after 90 days of continuous employment.

Requirements

• At least five years of experience in building and mechanical maintenance, including HVAC, plumbing, electrical, appliance repair, painting, and drywall.
• At least three years of experience supervising or managing associates.
• Extensive vendor-management experience.
• Communication, organizational, project-management, and time-management skills.
• Proficiency with application software and modern technology.
• Valid driver’s license.

Nice To Haves

• High school education or equivalent preferred.
• Technical or vocational certificate and/or degree preferred.
• EPA Type II or Universal certification preferred.
• Certified Pool Operator (CPO) certification is a plus.

Responsibilities

• Manage and complete resident service and maintenance requests, including assigned work orders.
• Meet the service budget and manage financial resources for current and future maintenance and repair projects within approved budget guidelines.
• Provide leadership to the service team, including interviewing, orientation, training, performance feedback, and day-to-day supervision as applicable.
• Assist the District Service Manager with reviewing and maintaining service associates’ Kronos timekeeping records.
• Schedule and manage service support for community appearance, preventative maintenance, safety, and OSHA and legal requirements.
• Manage emergency repairs performed by the service team or third-party vendors.
• Conduct periodic inspections, assess policies and procedures, and develop corrective action plans as needed.
• Establish cleanliness and appearance standards for grounds, amenities, building exteriors, market-ready apartments, common areas, and other community facilities.
• Report amenity deficiencies to the Resident Services Manager and/or Community Director.
• Schedule and supervise contractors and vendors.
• Manage vacant apartment turn schedules, conduct punch walks on make-ready units, and oversee vendor-turn quality assurance.
• Manage utilities for vacant apartments to support energy efficiency.
• Conduct final move-in walks and pre- and post-move-out inspections, documenting unit condition and attaching photos.
• Determine interior items to replace in vacant apartments, such as carpet.
• Manage ROI installations, including administrative preparation and vendor coordination.
• Conduct weekly lighting inspections and resolve issues according to operational policy.
• Manage common-area and resident service requests.
• Oversee pest control for units and hold the third-party vendor accountable.
• Inspect fitness equipment to ensure safe operation.
• Maintain refrigerant usage and recovery logs in compliance with Risk Management guidelines and manage pool logs for vendor compliance.
• Complete Cap Labor forms.
• Purchase supplies and equipment, maintain appropriate inventory levels, and work within budget guidelines using Ops Technology.
• Monitor smart-lock batteries and replace them proactively as needed.
• Serve as the point person for questions about programming controlled-access areas.
• Manage equipment warranties and required follow-up.
• Provide superior customer service to internal and external customers.
• Train and mentor Service Technicians as needed and foster a productive, motivated, informed, inspired, engaged, and goal-oriented team.
• Comply with company employment policies and procedures, uphold UDR values, and perform other duties as assigned or necessary.

Benefits

• Company-matched 401(k) plan.
• Up to 10 vacation days, 6 sick days, 4 personal days, 2 floating holidays, and company-observed paid holidays.
• Housing discounts to live in company communities.
• Tuition reimbursement.
• Company-sponsored volunteer and community service days.
• Company events and annual President’s Club recognition.
• Potential for a 10% annual bonus based on personal and company performance.
• $2,500 sign-on bonus, paid in full on the first pay cycle after successful completion of 90 days of continuous employment.
• Ongoing education opportunities to support skill development and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED