Resident Service Coordinator- Park Webster

Action Property Management•San Francisco, CA

1d•Onsite

About The Position

Action Property Management is seeking a full-time Resident Service Coordinator to join our team at our luxury association, Park Webster, in San Francisco. The Resident Services Coordinator is the primary point of contact for residents, ensuring a seamless and positive living experience. This role involves managing resident inquiries, maintaining access systems, coordinating common area reservations, and assisting with community events. Additionally, the Resident Services Coordinator supports the Manager with administrative tasks and serves as their backup in their absence. The ideal candidate is highly organized, customer focused, and thrives in a fast-paced environment.

Requirements

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
High School diploma or equivalent.
Minimum of 2 years of customer service experience. Preferably in property management, customer service, hospitality.
Polished and professional appearance and demeanor
Upbeat and positive team player attitude
Strong judgment and solutions-oriented
Proactive customer service approach
Proficiency in Microsoft Office Suite applications such as Word, Excel, Outlook. Capable of using Action's property management software.
Ability to multitask and manage competing priorities in a fast paced environment.
Strong problem solving skills, attention to detail, and ability to work both independently and collaboratively.

Nice To Haves

College degree is preferred.
HOA experience is a plus.

Responsibilities

Serve as the primary point of contact for residents.
Provide exceptional customer service by assisting residents with inquiries, account information, and maintenance requests.
Manage and maintain the community access system and resident registration records.
Facilitate and oversee common area reservations, including processing applications and coordinating event logistics.
Conduct daily property inspections, document issues, and generate work orders as needed.
Act as a liaison between management and residents, ensuring smooth communication and issue resolution.
Prepare and distribute community communications, including e-blasts, bulletin postings, and resident updates.
Coordinate and attend HOA and community events to ensure seamless execution.
Oversee invoice coding and assist with budget tracking.
Manage all resident move-in and move-out procedures, including documentation and coordination.
Assist maintenance and management teams with large-scale projects.
Support the Community Manager in preparing board packets, board meeting materials, and presentations.
Handle all architectural submittals, conduct architectural meetings with committee members, and manage meeting minutes, notifications, and reports.
Other duties as assigned