Resident Service Coordinator for Seniors

Carteret Management Corporation • Jacksonville, FL

19d

About The Position

Carteret Management Corporation is hiring a full-time Resident Service Coordinator to assist seniors and people with disabilities living at Cathedral Terrace, an affordable housing community in downtown Jacksonville, in obtaining supportive services from community agencies. The coordinator provides case management, referrals, service coordination, advocacy, and resident support, while collaborating with community providers and on-site staff. The position includes a competitive salary and benefits.

Requirements

• Excellent customer service skills.
• Two to three years of experience in social service delivery with senior citizens and non-elderly people with disabilities in the area served by the project.
• Demonstrated working knowledge of supportive services and other resources for senior citizens and non-elderly people with disabilities in the area served by the project.
• Knowledge of referral processes.
• Demonstrated ability to advocate, organize, problem-solve, and achieve results for elderly and disabled individuals served.
• Proficiency with computers, including Microsoft Word, Excel, and Outlook.
• Ability to work cooperatively and effectively with on-site staff, vendors, and residents.
• The employer describes the workplace as drug-free.

Nice To Haves

• Experience with seniors is a plus.
• A Bachelor of Social Work or a degree in Gerontology, Psychology, or Counseling is preferable; applicants without a degree may be hired with appropriate work experience.

Responsibilities

• Provide general case management, including intake, and referral services to residents needing assistance.
• Establish connections with community agencies and service providers.
• Create a directory of providers for project staff and residents.
• Refer and connect residents with community service providers.
• Educate residents about available services, application procedures, and client rights, and provide advocacy as appropriate.
• Develop case plans in coordination with community assessment services or with a PAC.
• Monitor services provided by community agencies and keep case management and provider agencies current on residents’ progress.
• Establish volunteer support programs with community service organizations.
• Help residents build informal support networks with other residents, family, and friends.
• Educate management team staff about aging in place and service coordination so they can better work with and assist residents.
• Maintain detailed resident files.

Benefits

• More than four weeks of total paid time off per year, including holidays and PTO.
• Health plans with low monthly premiums.
• Free short- and long-term disability coverage.
• 401(k) with a company-paid match.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed