Resident Service Coordinator-Affordable Housing / Westgate

Volunteers of America Colorado•Denver, CO

1d•Onsite

About The Position

The Resident Service Coordinator is responsible for service provision and housing assistance for residents in VOAC’s Affordable Housing Portfolio, serving seniors and people with disabilities at an affordable housing site. Working in conjunction with the Community Administrator, the coordinator uses Trauma Informed Care, Harm Reduction, and Motivational Interviewing approaches to assess resident needs, provide outreach and case management, support housing retention, connect residents with income resources and public benefits, and collaborate with service providers and multidisciplinary teams to help residents live independently and age in place. The role also coordinates or facilitates health, wellness, and educational programs tailored to residents’ needs, and maintains and develops community partnerships to expand available opportunities and resources. The coordinator helps ensure residents have a meaningful voice in programming; accepts and facilitates referrals; assesses service needs; connects residents with service options; coordinates and monitors provider services; advocates for residents according to their wishes; maintains accurate resident and provider records; and develops support groups and workshops. The position implements the Service Coordinator program in accordance with HUD and VOA guidelines, participates in applicable meetings and training, maintains confidentiality, and performs duties in accordance with the Social Work Code of Ethics. This is a full-time position at Westgate Towers Apartments, scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is based in an indoor office environment with prolonged sitting and requires some local travel for training and meetings, as well as annual out-of-state travel to a national conference. The stated salary is $20.00–$22.00 per hour based on experience; the posting’s salary description also states $21.00–$22.00 per hour.

Requirements

Bachelor’s degree in human services, social work, or a closely related field, or related experience.
At least one full year of experience working with senior citizens and/or people with disabilities.
Willingness to obtain and maintain current first aid, automated external defibrillator, and cardiopulmonary resuscitation certifications.
Criminal and civil background checks within 30 days of hire.
Excellent interpersonal and organizational skills.
Proficiency in a Windows environment and working with databases.
Expert written, oral, and interpersonal communication skills.
High competency using Microsoft Office and cloud-based applications.
Strong time-management and prioritization skills.
Ability to work independently and in a collaborative, team-oriented environment.
Strong organizational skills.
Ability to perform the essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health.
Ability to meet the physical requirements described in the posting, including lifting 30 to 50 pounds and performing tasks such as bending, climbing, kneeling, standing, sitting, and walking.

Nice To Haves

Mental health experience.
Bilingual ability in a language represented in the resident community; Mandarin Chinese, Vietnamese, or Spanish is a plus.

Responsibilities

Ensure residents’ voices and ideas play a prominent role in programming.
Facilitate and accept resident referrals from the Community Administrator, family members, service providers, and residents, within program guidelines.
Assess residents’ service needs through surveys, visits, group meetings, and other methods; complete assessments and collect required information.
Identify and address residents’ individual needs using screening and assessment.
Facilitate delivery of appropriate services in accordance with relevant service modalities and an equity lens.
Provide residents information about services and providers, offering several options whenever possible, and comply with Fair Housing requirements.
Encourage residents and family members to arrange for needed services when possible to support residents’ independence.
Coordinate and monitor provider services and activities to assure quality of care and cost effectiveness; advocate for residents according to their wishes.
Maintain current community service-provider files and become knowledgeable in the United Way database and Benefits Check-up.
Maintain and submit accurate, updated resident records, including information about services received.
Develop support groups and workshops in response to resident needs and facilitate or co-facilitate them regularly.
Assist with resident relocations as needed and secure emergency housing.
Support team members as a resource for analyzing and solving problems, and stay current on issues and theories in the field.
Implement the Service Coordinator program in accordance with HUD and VOA guidelines.
Attend applicable orientations, trainings, educational programs, staff and community meetings, conferences, and workshops.
May train and mentor team members and community stakeholders on best practices in relevant service models and practices.
Clearly document client interactions and required eligibility and demographic information.
Maintain confidentiality and participate effectively within and across teams.
Complete annual CEU requirements.
Perform duties in accordance with the Social Work Code of Ethics and complete other assigned duties.