Resident Service Associate

Opportunity Communities•Salem, MA

4d•Onsite

About The Position

The Commonwealth Corps service internship program aims to engage Massachusetts residents in direct service to strengthen communities, address critical needs, and increase volunteerism. The Massachusetts Service Alliance (MSA) oversees the program, supporting host sites and members. This specific role is with the North Shore Community Development Coalition (NSCDC) and requires a 10-month, full-time commitment. NSCDC focuses on investing in neighborhoods to create thriving communities, particularly in low-income or distressed areas on the North Shore. The Resident Service Associate will support NSCDC's Resident Services Department, assisting low-income residents facing housing insecurity and homelessness with various needs. This role also involves supporting volunteer recruitment and data collection for the department.

Requirements

A Massachusetts resident with legal authorization to work in the U.S.
18 years of age at minimum.
Excited to give back to your community and interested in developing skills and gaining professional experiences.
Committed to 10 months of service and able to balance service internship commitments with personal commitments.
Ability to work collaboratively and build strong relationships internally and externally.
Respect for the ideas and experience of those from marginalized communities.
Experience with Microsoft Office and Google Docs.

Nice To Haves

Bilingual speaking both English and Spanish.
Experience with navigating support services and with creative problem-solving.
Experience in working with volunteers.
Experience with data management.

Responsibilities

Complete a minimum of 1,500 hours of service, serving August 17, 2026 through June 19, 2027.
Attend Commonwealth Corps trainings and events held by MSA, generally 1-2 times per month.
Participate in a minimum of 30 minutes of MSA-related activities each week (timesheets, bi-monthly reflections, etc.).
Help applicants complete housing applications for affordable housing units.
Provide one-on-one financial counseling to clients seeking financial services.
Maintain a caseload of clients for one-on-one support, including researching and enrolling clients in classes and workshops.
Work with community programs to recruit participants for counseling.
Maintain a schedule of appointments with clients, aiming for up to 20 hours a week of one-on-one support.
Assess current data collection methods, define data to be collected, support data collection efforts, and create materials highlighting program impact.
Build and manage the volunteer base for the Resident Services department, including identifying best practices, assessing needs, refining applications, publicizing needs, and defining recruitment, intake, enrollment, and engagement processes.
Assist with coordination of special projects, events, and activities.
Attend weekly meetings as required by supervisor.
Assist staff on daily tasks.
Participate in the greater Commonwealth Corps community (cross-site learning groups, newsletter profiles, online platforms, social/service events).
Collaborate with and support other Commonwealth Corps Members at the NSCDC.

Benefits

Stipend of $1,250 semi-monthly while in service, up to $26,250, minus taxes and withholdings.
Health insurance (individual coverage only).
Member assistance program (24/7 phone counseling, up to three free in-person sessions).
Completion award of up to $4000 upon successful completion of service, minus taxes and withholdings.
Reimbursement for outside training or professional development opportunities relevant to member’s service and goals (Up to $100; Dependent on pre-approval from MSA).
Ongoing training and support from MSA and NSCDC (professional development workshops and opportunities).
Limited travel reimbursement from MSA to Corps-wide MSA-sponsored activities.
Limited travel reimbursement from NSCDC for certain service-related travel.
10 Mental Health/Personal Days (1 day = 8hrs) counting toward service hours.
The opportunity for at least 10 days of planned absences (may include holidays, does not count towards hours requirement).