Resident Relocation Coordinator (Pittston, PA) - 1 Year Contract

Housing Opportunities Unlimited•Pittston, PA

21d•Onsite

About The Position

The Resident Relocation Coordinator is a key member of the Relocation team, responsible for overseeing daily relocation tasks at multiple sites. This role involves close collaboration with residents to assist them with all required relocation activities. The position requires regular communication with clients, managing third-party vendors (cleaners, movers, pest control), and performing data collection and tracking. A positive attitude and a solutions-based approach are essential for providing relocation services. The Resident Relocation Coordinator also represents HOU at company events, contributing to the company's mission and reputation.

Requirements

High School Diploma
Experience in relocation services, social services, customer service, or similar fields
Bi-lingual in Spanish preferred
Ability to provide verbal interpretation and written translations if the resident population requires communication in specific languages
Excellent customer service, interpersonal, verbal, and written communication skills
Ability to work with diverse populations and communicate effectively with staff, clients, and residents
Ability to multitask and prioritize responsibilities
Ability to work under strict time constraints on various projects
Ability to lift up to 20 lbs
Ability to work in adverse weather conditions
Ability to stand for extended periods of time
Ability to walk up to 4 miles per day
Ability to ascend up to four flights of stairs at a time
Able to work some evenings and Saturdays
Self-directed and able to work independently
Propensity to learn and take on more tasks or responsibilities
Knowledge of Microsoft Office and Google Suite as well as database applications
Creative problem-solver
Excellent organizational skills
Must be able to pass a pre-employment criminal background screen
Reliable transportation
Valid driver's license

Nice To Haves

Bachelor's Degree
High degree of empathy
Organized and detail-oriented with the ability to prioritize multiple requests
Flexibility and adaptability as challenging situations arise
Ability to maintain a calm atmosphere under pressure and stressful situations
Willingness to learn and receive feedback
Diversity and cultural competency are highly valued

Responsibilities

Conduct site setup activities, including arranging office space, organizing relocation files, identifying vendors, and managing off-site relocation units.
Survey residents to understand their relocation needs and preferences.
Inventory tenant belongings and furniture, noting large items, infestations, clutter, and hoarding issues.
Facilitate resident and community meetings and drop-in sessions to discuss the relocation process and resident rights/benefits.
Prepare and distribute notices to affected households regarding the relocation program, ensuring proof of receipt.
Provide relocation counseling and assistance in compliance with Federal, State, or local regulations.
Implement relocation policies as outlined in the approved relocation plan.
Serve as a liaison between HOU, property management, clients, and residents.
Provide weekly and monthly reports to clients, the project manager, and the development team.
Update and maintain relocation files, databases, lottery lists, and relocation tracking reports.
Create agendas for weekly relocation meetings, take minutes, and distribute them within 48 hours.
Conduct pre-inspections of units to ensure they meet decent, safe, and sanitary requirements before offering them as comparable relocation units.
Notify residents of move-in dates and provide ongoing support to ensure they are prepared.
Check in with residents 30 days before moving, follow up weekly three weeks prior, and conduct final check-ins 72, 48, and 24 hours before the move.
Provide packing supplies, tips, demonstrations, and assistance if needed.
Assist with utility disconnection/reconnection and completion of change of address forms.
Schedule, coordinate, and supervise moves and other move-related tasks, including pest inspection and unit turnover.
Work with construction, property management, development, and moving contractors to ensure residents vacate units on schedule, surrender keys, and units are secured.
Implement procedures to minimize resident property damage, including inventorying furniture and taking photos/videos.
Serve as the initial point of contact for resident claims of damage or loss, and liaise between residents and moving companies for claim resolution.
Interface with residents' families, friends, or social services providers to ensure seamless service delivery and address relocation challenges.
Represent HOU to local, state, federal housing agencies, and community groups.
Participate in weekly supervision and scheduled site meetings with the Project Manager/Assistant Project Manager.
Ensure relocation files contain required documentation and the data-tracking system is updated regularly.
Complete all tasks identified in the site work plan and perform other duties as assigned.