Resident Relations Specialist - McCullers Walk

AIR Communities • Raleigh, NC

1d • Onsite

About The Position

AIR Communities is seeking a Resident Relations Specialist for their apartment community, Villages at McCullers Walk in Raleigh, NC. The Resident Relations Team Members focus on providing impeccable customer service and problem-solving to enhance the experience of current and future residents. The primary goals of this role are resident retention and experience, managing the entire resident renewal process to maximize renewals. This position is ideal for an ambitious, problem-solving customer service and sales professional who thrives on exceeding goals.

Requirements

• Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
• 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• A reliable mode of transportation.
• Ability to read, write, and speak English.

Nice To Haves

• Goal-Driven and Delight in going above and beyond to provide a great customer service experience
• Adaptable to Fast Pace and Shifting Priorities
• Nimble problem-solver
• Collaborative Team Player

Responsibilities

• Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
• Support residents during the move-out process, which may include notice to vacate and resident transfers.
• Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
• Monitors resident retention.
• Assist residents with any need.
• Help residents pay their rent online.
• Complete move-in and move-out inspections.
• Register cars to park on-site.
• Register pets for existing residents.
• Assist with parcel pending (package deliveries).
• Enter in service requests for residents.
• Answer questions regarding service requests.
• Assisting with Notice to Vacates and gather information for move-outs.
• Send communication to residents.
• Coordinate and plan resident functions.
• Responds to and manages resident complaints and/or service issues.
• Contact residents about policy violations.

Benefits

• Monthly Renewal Commissions
• 25% Rent Discount at any AIR community
• Option to live onsite with zero commute or at a nearby AIR community
• Possible Extended Time Off (depending on business need) to enjoy a Winter Break after peak season has ended
• Paid time off including vacation, sick time, and 14 holidays
• Medical, dental, vision , and life insurance options
• HSA/FSA plans
• Short and long-term disability paid by the company
• 401(k) plan with up to 6% employer match
• Paid parental leave of up to 16 weeks
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses
• 15 hours of paid time annually for community service
• Commuter benefits
• Pet insurance
• Consumer discounts on various products and services
• Opportunities for ongoing professional development, leadership training, and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed