Resident Relations

The Donaldson Group • Glen Burnie, MD

2d • Onsite

About The Position

Donaldson, a leader in the multifamily property management industry, is seeking an energetic, customer-focused Resident Relations Coordinator for our 316-unit community in Glenburnie, Maryland Regency Club Townhome and Apartments. As the heart of our community, you’ll bring residents together, keep communication flowing, and ensure every interaction reflects our commitment to exceptional service.

Requirements

• Strong customer service skills and a genuine desire to help people
• Excellent verbal and written communication abilities
• Prior leasing or property management experience preferred
• Yardi experience a plus
• Availability for evenings and weekends

Responsibilities

• Foster a warm, welcoming community atmosphere
• Plan and host creative social events and activities
• Build strong resident and corporate referral networks
• Share local area knowledge with newcomers
• Address resident needs quickly and personally
• Manage service requests and coordinate with maintenance teams
• Promote the property positively to residents and the surrounding community
• Support the Property Manager in addressing resident concerns

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Short- and long-term disability
• Life and supplemental insurance
• Pet discount plans
• 401(k) retirement plan
• Paid time off
• Access Perks membership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed