Resident Relations Manager

Continental Careers•Bradenton, FL

1d•Onsite

About The Position

Continental Properties is looking for an enthusiastic and customer-centric Resident Relations Manager to join our team at our beautiful Lost Creek at Lakewood Ranch residential apartment community in Bradenton, FL. You will help lead the successful operations of the community. Our Resident Relations Managers perform responsibilities related to business operations, resident satisfaction, leasing activity, financial reporting, rent collection, renewals, and marketing. You will report to the Community Manager of the property.

Requirements

Two plus years of apartment leasing experience required
Experience with Fair Housing Regulations and experience managing delinquencies
An unmatched commitment to customer service
Ability to work overtime and a non-traditional schedule including evenings, weekends, and holidays

Nice To Haves

resident relations manager experience desired

Responsibilities

Manage accounting and financial matters, e.g., collecting rent, posting payments, processing final account statements, updating monthly financial statements, and managing delinquencies
Meet with current and prospective residents to address issues
Help increase resident renewal rates and organize resident events

Benefits

paid professional memberships
certifications
tuition reimbursement
comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources
generous vacation time
9-paid holidays
4 company-paid half-days during designated months
discount on our on-site apartments
Medical, Dental, and Vision Plans
flexible spending accounts
401(k) with company match
company-paid life and disability insurance
6-weeks paid parental leave
family-forming & fertility resources (up to 12-weeks leave for birth mothers)