Resident Relations | Part-Time

Ray Stone•Roseville, CA

1d•Onsite

About The Position

Roseville Commons Senior Living is looking for a Resident Relations Consultant to join their team. This is a part-time position with scheduled hours on Fridays and Saturdays from 8:30 AM to 5:00 PM. The Resident Relations Consultant assists the Community Administrator with the day-to-day operations of the property and serves as the primary point of contact for residents, prospective residents, and their families.

Requirements

2 years of customer service experience
Proficiency in MS Office Suite (Word, Excel, Outlook)
Regularly required to walk, stand; and use hands to handle/lift objects.
Occasionally must be able to lift to fifty (50) pounds.
On occasion, must crouch, kneel, or climb stairs.
Most work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
Requires substantial movements (motions) of the wrists, hands and/or fingers.
Must have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Must have the ability to walk short distances.

Nice To Haves

1-2 years' experience with Seniors

Responsibilities

Serve as the first point of contact for residents, families of residents, prospective residents, vendors, and deliveries.
Answer all incoming phone calls to the community.
Assist the Community Administrator with distributing community notices and legal notices.
Collaborate with the maintenance team to ensure resident work orders are entered and completed.
Assist with inquiries from prospective residents regarding leases and application requirements.
Work closely with the Certified Occupancy Specialist in the leasing of the community and managing the waitlist.
Perform leasing functions, including fielding phone and email inquiries.
Participate in ensuring common areas are clean, organized, and presentable.
Document thoroughly and communicate effectively with the Community Administrator regarding incidents involving residents or building security.