Resident Occupancy Specialist

The Community Builders • Boston, MA

7d • Onsite

About The Position

The Resident Occupancy Specialist provides customer service to residents, guests, prospective tenants, and team members at the property site. The position shows and leases apartments, assists with the moving process, and provides administrative support to the Community and/or Services Maintenance Manager on property-related tasks. The specialist follows the company’s mission and helps ensure the site complies with regulatory requirements. The role requires working in the office five days a week. Experience with Section 8 housing and LIHTC is preferred.

Requirements

• High school graduate or GED equivalent.
• At least one year of customer service experience in property, hotel, retail, or sales.
• Excellent customer service skills.
• Strong verbal and written communication skills in English.
• Ability to type at least 35 words per minute.
• Ability to learn and operate office systems, including telephone, copier, and computer systems.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.

Nice To Haves

• Experience with Section 8 housing and LIHTC.
• Experience with industry software such as Yardi.

Responsibilities

• Answer or return calls promptly and provide a high level of customer service.
• Schedule appointments and conduct in-person visits as needed.
• Listen to resident requests, concerns, and comments, and refer them as appropriate.
• Build relationships with residents to understand their needs and aspirations and develop trust.
• Initiate maintenance service requests promptly and follow up with residents to confirm completion.
• Greet prospective tenants and show the property and its features in accordance with established procedures.
• Process applications for approval and follow up with applicants.
• Pre-qualify prospects according to company procedures and housing requirements.
• Conduct service inspections with the Service Management team to ensure apartments are ready for move-in.
• Facilitate and attend resident community engagement activities as directed by the Community Manager.
• Manage the rental payment process.
• Prepare recertifications and lease renewals, and enter data into the tracking system.
• Contribute to the cleanliness and curb appeal of the community on an ongoing basis.
• Conduct market surveys and shop competitive communities.
• Perform clerical work, including photocopying, faxing, mailing, and filing; sign for and distribute packages.
• Track and ensure timely delivery of resident notices.
• Coordinate and maintain records for the staff office, phones, parking, and office keys.
• Code and process invoices and research discrepancies as needed.

Benefits

• Medical, dental, and vision insurance.
• 12 paid holidays and tenure-based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company-paid life and disability insurance.
• 403(b) retirement plan with company match.
• Tax-advantaged commuter/parking, medical, and dependent care accounts.
• Hospital and critical illness insurance.
• Confidential, 24/7 Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED