Resident Occupancy Specialist

The Community Builders • New Brunswick, NJ

12h • Onsite

About The Position

The Resident Occupancy Specialist provides customer service to residents, guests, and team members at the property site. The role shows and leases apartments, assists with the moving process, and provides administrative support to the Community Manager and/or Services Maintenance Manager on property-related tasks. The position follows the company’s mission and helps ensure the site complies with regulatory requirements. The job requires five days per week in the office.

Requirements

• High school graduate or GED equivalent.
• At least one year of customer service experience in property, hotel, retail, or sales.
• Excellent customer service skills.
• Verbal and written communication skills in English.
• Ability to type at least 35 words per minute.
• Ability to learn and operate office systems, including telephone, copier, and computer systems.
• Proficiency with Microsoft Office, including Word, Excel, and MS Outlook.

Nice To Haves

• Experience with Section 8 housing and LIHTC.
• Experience with industry software such as Yardi.

Responsibilities

• Answer or return calls promptly and provide a high level of customer service.
• Schedule appointments, conduct in-person visits, and respond to resident requests, concerns, and comments, referring them as appropriate.
• Build relationships with residents, understand their needs and aspirations, and develop trust.
• Initiate maintenance service requests promptly and follow up with residents to confirm completion.
• Greet prospective tenants and show the property and its features according to established procedures.
• Process applications, follow up with applicants, and pre-qualify prospects according to company procedures and housing requirements.
• Conduct service inspections with the Service Management team to ensure apartments are ready for move-in.
• Facilitate and attend resident community engagement activities as directed by the Community Manager.
• Manage rental payments; post rents, make deposits, maintain resident ledgers, monitor balances, collect rents, and send late or quit notices as required.
• Prepare recertifications, lease renewals, leasing applications, verifications, occupancy agreements, and reports, and enter data into the tracking system.
• Monitor, direct, and track leasing, retention, and recertification performance toward a 97% physical occupancy goal.
• Anticipate vacancies and proactively attract new tenants.
• Screen applicants for compliance with the Tenant Selection Plan and regulatory requirements.
• Keep informed of market conditions and update competitive market analysis quarterly.
• Prepare and send legal notices for nonpayment of rent and other lease-related violations.
• Contribute to the cleanliness and curb appeal of the community.
• Conduct market surveys and shop competitive communities.
• Perform clerical duties such as photocopying, faxing, mailing, filing, and signing for and distributing packages.
• Track and ensure timely delivery of resident notices.
• Coordinate and maintain records for the staff office, phones, parking, and office keys.
• Code and process invoices and research discrepancies as needed.

Benefits

• Medical, dental, and vision insurance.
• 12 paid holidays and tenure-based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company-paid life and disability insurance.
• 403(b) retirement plan with company match.
• Tax-advantaged commuter/parking, medical, and dependent care accounts.
• Hospital and Critical Illness Insurance.
• Confidential, 24/7 Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED