Resident Occupancy Specialist

The Community Builders • Northampton, MA

14h • Onsite

About The Position

The Resident Specialist provides customer service to residents, guests, and team members at the property site. The role includes showing and leasing apartments, assisting with the moving process, and providing administrative support to the Community and/or Services Maintenance Manager. The specialist follows the company’s mission and helps ensure the site complies with regulatory requirements. This position requires working in the office five days per week. Experience with Section 8 housing and LIHTC is preferred.

Requirements

• High school diploma or GED equivalent.
• At least one year of customer service experience in property, hotel, retail, or sales.
• Excellent customer service skills.
• Verbal and written communication skills in English.
• Ability to type at least 35 words per minute.
• Ability to learn and operate office systems, including telephone, copier, and computer systems.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.

Nice To Haves

• Experience with Section 8 housing and LIHTC.
• Experience with industry software such as Yardi.

Responsibilities

• Answer or return calls promptly while providing a high level of customer service.
• Schedule appointments and conduct in-person visits as needed.
• Listen to resident requests, concerns, and comments and refer them as appropriate.
• Build relationships with residents to understand their needs and aspirations and develop trust.
• Initiate maintenance service requests promptly and follow up with residents to confirm completion.
• Greet prospective tenants and show the property and its features according to established procedures.
• Process applications for approval and follow up with applicants.
• Pre-qualify prospective tenants according to company procedures and housing requirements.
• Conduct service inspections with the Service Management team to ensure apartments are ready for move-in.
• Facilitate and attend community engagement activities with residents as directed by the Community Manager.
• Manage the rental payment process.
• Prepare recertifications and lease renewals and enter data into the tracking system.
• Help maintain the cleanliness and curb appeal of the community.
• Conduct market surveys and shop competitive communities.
• Perform clerical duties, including photocopying, faxing, mailing, filing, and signing for and distributing packages.
• Track and ensure timely delivery of resident notices.
• Coordinate and maintain records for the staff office, phones, parking, and office keys.
• Code and process invoices and research discrepancies as needed.

Benefits

• Medical, dental, and vision insurance.
• 12 paid holidays and tenure-based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company-paid life and disability insurance.
• 403(b) retirement plan with company match.
• Tax-advantaged commuter/parking, medical, and dependent care accounts.
• Hospital and critical illness insurance.
• Confidential, 24/7 Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED