Resident Network Engineer – Advanced Network Support – freelance – onsite – Sunnyvale, California, USA

Comgent • Greendale, WI

13d • Hybrid

About The Position

Comgent is seeking a Resident Network Engineer to provide advanced technical support for production networks. The engineer will work directly with customer teams, develop detailed knowledge of their deployments and use cases, and focus primarily on break/fix support: diagnosing complex faults, restoring services, and helping prevent recurring problems. The assignment is freelance/contract, based in Sunnyvale, California, with a hybrid work arrangement and a schedule of 40 hours per week.

Requirements

• At least 4 years of network engineering experience.
• Experience with Junos CLI and BGP, OSPF, IS-IS, MPLS, VPLS, L2VPN, EVPN/VXLAN, and QoS.
• Large-scale, hands-on experience with the listed Juniper platforms and core routing technologies.
• Excellent engineering troubleshooting skills.

Nice To Haves

• Python scripting.
• Strong communication, interpersonal, and presentation skills.

Responsibilities

• Take ownership of customer incidents, isolate configuration, network, hardware, or software faults, and work systematically toward service restoration.
• Coordinate with technical support and engineering teams, keeping relevant stakeholders informed about sensitive issues and technical escalations.
• Reproduce customer environments and faults in the laboratory when needed, helping engineering teams assess fixes, patches, and workarounds.
• Support high-profile escalations through written updates, technical calls, and meetings, explaining evidence and next steps clearly.
• Maintain expertise in deployed products and technologies, identify training needs as the network evolves, and share reliability and serviceability feedback with engineering teams.
• Contribute technical documentation, knowledge articles, and practical lessons that improve support quality and customer understanding.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed