Resident Monitor Part-Time, 4pm - 12am ( Saturday and Sunday)

Community of Hope•Washington, DC

1d•Onsite

About The Position

Community of Hope is seeking a Part-Time Resident Monitor for the weekend shift (4:00 PM - 12:00 AM on Saturdays and Sundays) at The Triumph in Southeast DC. This role is crucial for maintaining a safe and welcoming environment within our Short-Term Family Housing program. The ideal candidate will be reliable, friendly, and professional, with a passion for supporting families and individuals in need of healthcare, housing, and community-based services. As an essential team member, you will monitor building security, greet residents and visitors, and report any concerns to the appropriate staff. Join a mission-driven team dedicated to making a meaningful impact every day.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Punctuality and reliability.
Ability to utilize computer software such as Microsoft Windows, Microsoft Word, Microsoft Excel, Google Mail.
Ability to act responsibly, professionally, and use good judgment under pressure.
Ability to write shift and incident reports in detail.
Ability to work a flexible schedule as designated by their supervisor, including evenings and weekends and at various Community of Hope sites.

Nice To Haves

Experience working in a residential environment.
Experience working with the homeless population.

Responsibilities

Monitors community areas within the building, including the lobby, phone room, and exterior areas, to prevent loitering and ensure safety.
Conducts regular rounds throughout the building.
Monitors security cameras for activity in and around the building and addresses issues as needed.
Ensures all visitors, volunteers, outside agency representatives, and residents are signed in and out.
Documents staff arrivals and departures in the shift log.
Checks photo ID of all visitors.
Provides traffic control to limit crowding in the lobby.
Completes curfew checks each night by knocking on unit doors and documenting resident presence.
Inquires about the whereabouts of children if they are not present during curfew checks and documents this information.
Emails and/or calls the Program Director and/or Case Manager regarding outside agency visits (Police, CFSA, Social Services, probation and parole, case workers, etc.).
Fills out incident reports to document unusual and difficult incidents involving residents, facility issues, fire, rescue, and other emergencies.
Offers additional assistance to residents as needed or requested, in accordance with Americans with Disabilities Act regulations, especially during emergencies.
Provides access to the building by screening individuals who ring the call button.
Processes visitors by checking their ID, having them sign in, and contacting the appropriate COH staff for escort.
Monitors Closed Circuit TV security footage and reports/responds immediately to suspected or apparent security violations by notifying SPO and Program Director and/or calling emergency services.
De-ices the front walkway by salting and shoveling when inclement weather occurs.