Resident Manager

Sifton Properties Limited•London, ON

61d•Onsite

About The Position

The Resident Manager is responsible for the daily operations of the building to which they are assigned, ensuring residents receive consistent, exceptional customer service in keeping with the Mission of Sifton Properties Limited. This is a full-time, live-in position that includes working collaboratively with a dynamic team of Maintenance, Leasing, and Leadership employees, as well as contractors/trades, to address building and resident issues. The Resident Manager ensures excellent, responsive service for resident requests, provides a clean, well-maintained, and secure building, and reports to the Junior Property Manager. Provide efficient, friendly service to residents with a focus on solving resident concerns directly, which includes a high level of communication with residents, face to face, via phone or email and requires a high level of detail to enhance customer experience. Deliver on the Company Mission of providing “Outstanding Customer Experiences”. Facilitates the completion of all building and suite service requests with the support of the Maintenance Manager and Property Manager, and will perform basic repairs and maintenance in the suites and common areas that do not require the use of skilled tradesmen, contacting the Maintenance Team if a sub-trade or assistance is required. Includes addressing service requests regarding ventilation, air quality, sustainability technologies, lighting, plumbing, etc. The Resident Manager is also responsible for performing and completing related administrative tasks as needed within the building’s Administration/Management office and in support of the Company’s administrative requirements, including collecting rents, processing lease renewals, assisting with rental arrears, and addressing resident behavioural issues that impact the overall enjoyment of the building.

Requirements

3-5 Years’ experience in Building Management or related customer service roles in Property Management
Prior experience with interior and exterior building maintenance and mechanical systems
Professional, friendly and enthusiastic attitude towards tenant customer service
Adept at troubleshooting problems effectively
Address and diffuse emergencies professionally with a calming demeanour
Able to manage and prioritize multiple tasks calmly and with consistency
Proficient in Microsoft Office
Thrives being a part of a successful, high-functioning team
Available to work evenings, weekends, and on-call schedule as required
A valid driver’s license and dependable vehicle.
Working knowledge of safe work practices, including but not limited to OSA, WHMIS, HSA and RTA.

Nice To Haves

Knowledge of green building technologies an asset
Experience in Salesforce or comparable CRM softwareis an asset

Responsibilities

Provide efficient, friendly service to residents with a focus on solving resident concerns directly
Facilitates the completion of all building and suite service requests
Perform basic repairs and maintenance in the suites and common areas
Completing related administrative tasks as needed within the building’s Administration/Management office