Resident Manager

The Salvation Army Eastern Territory•Syracuse, NY

19h•Onsite

About The Position

The Salvation Army of the Syracuse Area is seeking candidates interested in joining our Resident Manager Team assigned to the Youth Services Programs. This is a full-time position as a Resident Manager for our State Street Apartments, which is part of the Youth Services Department. This position offers access to a comprehensive benefits program. As a Resident Manager, you will utilize your customer service skills by supervising residents and managing the program to ensure a safe, secure, comfortable, and supportive environment. You will coach residents on program policies and rules, address potential consequences for violations, and assist residents with basic needs such as laundry and housekeeping. This role also involves conflict resolution, crisis intervention, and supportive counseling. The Salvation Army is dedicated to helping people in need and offers a chance to be part of something great in your career.

Requirements

High School diploma or GED required
Up to Two years of experience internship/working in human services.
Knowledge of social service resources in the local community
Experience working in office environment;
Clerical skills to include: phone etiquette, filing, computer skills required, ability to manage several tasks and projects

Nice To Haves

Associated degree with one year of experience preferred.
Prior experience working with individuals experiencing homelessness is preferred.

Responsibilities

Supervise residents in the program including coaching residents on program policies and rules to maintain a physically and emotionally safe environment for residents and staff.
Provide conflict resolution, crisis intervention and supportive counseling as needed.
Address immediate basic needs for individuals entering shelter including orientation to facility, house schedule, program rules and staff. Provide supplies to meet immediate basic needs.
Promote activities to increase competence with activities of daily living and independent living skills. Assist Case Managers in working with residents on their goal plans.
Maintain accurate documentation including statistics, clear and concise individual case narratives and log entries, daily census, Intake/Discharge forms and narratives, and HMIS data entry.
Complete shift specific support services.
Maintain communication shift-to-shift in staff journal.
Answer telephone and respond to inquiries. Provide resources and referrals for 24 hour crisis line. Communicate any needs (maintenance or repairs) in the communication journal. Any urgent safety concerns are to be addressed immediately.
Attend mandatory monthly staff meetings, bi-weekly leadership meetings and required training sessions. Maintain certifications.
Demonstrate cultural competence as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Syracuse Area Services Strategic Plan.